TaradelReviews of taradel.com

The actual process for EDM through you was easy. The appearance of the mailer was disappointing because the colors used were not vibrant. Very bland. Not eye-catching. The process was too expensive. The end result has been only three new customers added to our 46 year old business. We have NEVER ADVERTISED in 46 years. This was a first. However, I did appreciate the PROMPT responses from your business any time I had a question. Would I use this advertising process again? No. It was not worth the expense.

I was really excited about using this company after having multiple bad experiences with my previous EDDM printer. The first meeting started off great. I placed my first order, ran into a snag because I signed up for digital advertising to accompany my postcard order and the ads they run can only be directed to a secure site. If you don't have a https site, you can not do digital. Unfortunately, I wasn't aware of this before running the ad so we mailed the postcards and cancelled the digital part until I could get the site secure. The issues began when I started my 2nd order with the company. I emailed my account rep a few questions I needed help with before proceeding with the order and didn't get a reply. In between this time, I received an offer from Taradel to conduct a campaign review to see how to improve my campaign next time around. I was really impressed that they were offering me a free review for my first campaign, so I jumped at the opportunity. I signed up for the review, someone from Taradel reached out to confirm a time, I responded with a time that would work for me and asked them to confirm that worked for them... but... never heard back. The day before the time I had suggested, I followed up with them again to see if someone would be able to conduct the review, still never received a response. Then, surprisingly, the following day at the time I had suggested, someone called our office to speak with me. One of our team members took the message and passed it along. When I called back, I couldn't reach the caller and I never heard back from them again. Now, back to my questions emailed to my account rep, I followed up again with the questions I had originally posed to get my 2nd campaign going...still no response. So, the third time I sent an email to their customer support department, not to my account exec, asking if anyone at the company could assist me since the person I had been originally assigned to seems to no longer be working for the company...and, once again another surprise, I finally received an email response from my assigned account rep that I'd been emailing for weeks. Wow, I guess he was still employed after all. Based on my experience with Taradel, I can only assume all their staff were working from home and was choosing when they wanted to work and when they wanted to take it easy...because the customer service and follow-up was practically non-exist without a lot of effort on the customers part. Because of this, I decided to try another company for my campaigns. I had really hoped things would have turned out better with Taradel because their website is really user friendly and makes the end user experience seamless, but their poor customer service was just something I couldn't overlook.

The reps do okay on following up, but, based on the thousands of dollars we invested on a well designed jumbo postcard, we will continue to invest our money with SterlingAndPope. Com. They always get us more than a two for one return on our marketing dollars.