Tape Jungle Reviews | Read Customer Reviews of tapejungle.com

Tape Jungle Reviews | Read Customer Reviews of tapejungle.com

Tape Jungle reviews

Showing 6 reviews with 2 stars · Clear filters

Blair
Nov 11, 2016
Product quality
I will not order this again. this is not professional quality this is JUNK. I tried because shipping was cheaper and paid the same price per roll as I have in the past. NEVER AGAIN
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Venessa S.
Sep 8, 2016
I really want to love this tape.
When I heard about Tape Jungle I was so excited. I have been working on covering chipboard with card stock (I'm making mini albums). I left the completed album cover sit for about two weeks, when I returned to work on it, I was surprised to see that the edges had lifted, especially since I used so much tape on it. I wanna love this tape! I love everything the price, it's such a good price.
Response from Tape JungleSep 9, 2016
Hi Venessa- We're very sorry to hear you're not still exited to use our product. If can please return our call, (877) 284-4781, we'll be happy to either get you the right product if it's an application issue or replace the roll if the rolls itself is flawed. Let us know how we can take care of you. TapeJungle Support Team
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Rich M.
Aug 11, 2016
Poor communication.
I placed an online order, the website listed the item as in stock. Unfortunately five days later I was informed Tape Jungle did not in fact have the item in stock. The tape I had ordered is going to be used to mark a potential trip hazard, therfore it was imperative to get the tape installed. I had to install temporary tape which is now costing me time and money. If the website showed zero in the inventory I would have looked elsewhere. This has put me in an awkward position with my client.
Response from Tape JungleAug 11, 2016
We are very sorry for the inconvenience. It is extremely rare that we are out of stock on any item even specialty products such as 4" Florescent Lime-Yellow Reflexite Tape though, in this case we should have removed this combination faster. The material will arrive in a couple days and our President, Anson is doing everything possible to expedite, slit and ship your order UPS Next Day Air at our expense. Please let us know if there is anything else we can do in the meantime to help you and your client. -TapeJungle Support Team
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Albert van der M.
Jul 20, 2016
lack of service
I placed a small order on July 10. Today is July 20, I haven't a clue where my order is. All of the companies send me a tracking email to give me an idea when the order will be delivered. I did not receive any information from Tape Jungle. I have a feeling because my order was only $40, it wasn't important enough to send shipping information.
Response from Tape JungleJul 20, 2016
Hi Albert- We're sorry you are not pleased with your experience. Most orders ship within 1-2 business days though many items are actually slit from a master log and converted to order like contractor's grade duct tape in olive drab. Your order was shipped last Friday, UPS tracking information was automatically sent to the email address listed in your order and it is out for delivery today. I believe our president, Anson personally sent you the tracking information this morning. Let us know if there is anything else we can do to help. TapeJungle.com Support Team
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Smuggle P.
Mar 31, 2016
Disappointed
Our order was several weeks late and we were not notified as to why. The status was set at "ready to ship" for many weeks and it was not explained to us that this meant they hadn't even made it yet. When we called they said they had equipment failure. It's understandable that things go wrong but we would have appreciated more communication from someone. We had to call several times to check on the status. Our order went in on 2/22/16 and we didn't receive it until 3/29/16.
Response from Tape JungleMar 31, 2016
Hi Smuggle Portland- We appreciate your feedback and we agree, communication is critical; our 12-15 business day lead time for Custom Printed Tape is posted and highlighted wherever we can can during the order process. Once ordered and artwork is approved, status remains "Awaiting Shipment" for 12-15 business days: the production process. When finished and ready to go, the order is marked "Shipped" along with the tracking number. While we strive to have your tape in-hand after about 3 weeks, conditions such as customer-requested design changes, custom ink blends, shipping cross-country and having 3 points of contact can make that process more challenging. That said we should have done better; we went ahead and refunded your entire Shipping and Handing charges for the inconvenience. We know customers are eager to start using their custom branded tape and we, like you, wish there were ways to cut corners without sacrificing quality and complete it faster. We hope you find the quality of our work was worth the wait. Best regards- Tape Jungle - Custom Printed Tape Dept
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Jeremy
Feb 16, 2016
Blue Painters Tape that WON'T STICK
Blue painters tape described as comparable to 3M or Scotch brands for significantly less money... DOESN'T STICK TO ANYTHING. Not metal, not wood, not glass, not plastic. Too dark of a blue hue to write on legibly with Sharpie, if you're looking to use as label tape. Really just a useless garbage product. Returned an entire case unused. Spend the extra $0.20 a roll and buy 3M painters tape.
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