TapedReviews of taped.co

Ordered 2 packages on a buy one get one free promo. Shipping was very slow and received one package over a month after ordering. Packaging was clearly shipped international, not US based as advertised. Emailed customer service multiple times for the 2nd package with no response until more than 6 months later. They said they would refund me if I took the negative review I posted down, but I never saw a refund.

You answered my request promptly, many thanks! The reason I am cancelling is not because I don’t like the product but because you just automatically placed an order without warning me first. This is not the type of subscription I like to have.

I had difficulty with the website and the purchasing process. I sent an email and my questions are being considered.

BUYER BEWARE – I don’t normally take the time to write reviews but definitely will for this one. Comments are in the order in which they occurred. Long story short: I ordered TAPED, thinking it was the same product I had previously ordered which I now know was “Beauty Sleep”. The Beauty Sleep Tape delivered quickly, and worked great and is why I went on to re-order multiple packages. See comments from Jay who had a similar experience. DELIVERY: I ordered TAPED – The order took two and half weeks to arrive which was much longer than advertised and found that it was coming from China. The address at the bottom of the webpage says it’s located in Wyoming and assumed this was made and shipped in the USA. Unfortunately, I found out the hard way that the product is indeed made and shipped from China. PRODUCT: I finally received the product and quickly realized it was nothing like the previous product I had used with this product barely having enough tape to stick to anything. In the past, I used Beauty Sleep Tape which worked GREAT. Unfortunately, when restocking the needed mouth tape, I mistook the TAPED version for the Beauty Sleep tape as they both look identical other than the wording written on the tape. When opening the package, I quickly realized something was different and not quite right. The backing of the tape had a hard plastic versus the beauty sleep having a normal easy to peel backing. I wanted this product to work since I had spent so much money on it ordering multiple packages since I thought it was the same as to what I used previously and had had good results. Prior to applying I ensured my mouth was clean and dry with the results as stated above where the tape barely had enough tape to stick to anything. On Jun 6, Barbara…. Said, “I LOVE the original version of this mouth tape with the paper backing. But recently they changed the backing to plastic and also changed the glue they were using. The new version with the plastic backing is hard to remove and the glue doesn't stick as well.” After seeing Barbara’s post, I can now assume that maybe once upon a time the product was legit but seems the company is trying to save money by now having a company in china make and ship the product which is absolutely horrible. CUSTOMER SERVICE: I reached out to customer service and they quickly provided me the needed detailed information for sending the product back. There instructions were as follows: “Please note that only unopened items are eligible for return. A tracking number is required in order to process a refund. When you hand the package over to the shipping carrier, you will receive a receipt that includes the tracking number. Once the package has been shipped, kindly share the tracking link with us so we can monitor the delivery. Return address: EL620 PRIME 1175 Florence Columbus Road, UNIT B (A9-A10) Bordentown, New Jersey 08505 United States I followed the instructions exactly and sent back three un-opened packages, sent TAPED customer service a link to the tracking detail as well as the total number of items that were returned and immediately received the following email: Complete your return We’ve sent you a return shipping label, or you will receive one soon. Once you receive your return shipping label, get your returned items and follow the instructions to complete your return. Instructions 1. Pack the items you're returning. 2. Print your return shipping label. If you haven’t received it yet, we’ll send it to you soon. 3. Attach the label to the package. Cover or remove any old shipping labels. 4. Give the package to USPS. 5. Track your return using your tracking number to make sure we get it. As a side note, no shipping label was received with the above email or ever. I reached out to advise TAPED that I received two sets of instructions and that I had used the first set. They responded to say that they had received my order and to allow 10 to 15 business days for the refund. It’s now been 31 days with no refund with no response to my emails.

I previously used Beauty Sleep mouth tape and absolutely loved it. I couldn’t remember the company name when I reordered, but I clearly remembered the packaging and appearance. Taped’s product looked nearly identical, so I assumed it was the same brand (or at least a comparable product). It was not. First, I was automatically enrolled in a subscription without realizing it, which was incredibly frustrating. Once I received package, I had been traveling and didn’t use the product right away, but when I finally did, it was still well within the return window. The product itself was a huge disappointment. The adhesive felt sticky, uncomfortable, and unpleasant on my skin. While I was in the process of returning my first order, Taped sent me another shipment through the subscription I didn’t knowingly sign up for. I returned both orders together and communicated with customer service throughout the process. Also worth noting: customers are responsible for paying their own return shipping. Ultimately, I wasn't going to keep a product that I was not going to use. Now, more than 15 business days later, I am still waiting for my refund. Customer service continues to put blame on my bank, but I have received proof that a refund was actually processed. My bank is very prompt and accurate for any transactions going in/out. At this point, I have serious concerns about the company’s legitimacy and their customer service has done nothing to reassure me. I would not purchase from them again and would strongly caution others to carefully review the subscription terms before ordering. But more importantly, the product is not good.

Absolutely super professional and nice.

The best mouth tape and the best customer service!!

Confusing information on orders.