Yoshida W.
Loose skin, water got in
The skin from the tantaly Caroline was loose. When I went to go wash it, water entered the outside and I tried to fix it by trying to drain it but messed up the hip Even further. I had a tantaly daisy before and this was never an issue. Can’t even get a refund cause I used the thing already.
Response from TantalyDec 23, 2025
Dear Customer, Thank you for sharing your experience with the Caroline doll. We are sorry to hear about the issue you've encountered with the loose skin and water ingress, and I understand your frustration, especially since you didn't face similar problems with your previous Tantaly Daisy. To best assist you and explore potential solutions, could you please send a few clear photos of the affected areas (the loose skin and the hip) directly to our dedicated support team at [email protected]? Once we receive the images, our customer team will review them promptly to assess the situation and advise on the best course of action, which may include repair guidance or other support options available to you. We are here to help resolve this for you. Please feel free to reply to this email or contact us at the support address above if you have any other questions in the meantime. Best regards, Tantaly Customer Service Team