tansclub.comWelcome to TansClub.com -- The online wholesale store offering quality product and service since 1997.
tansclub.com (tansclub.com) has 648 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Travis J.
Art was a very helpful rep.
Response from tansclub.comMar 14, 2023
Hello Travis, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Yvonne N.
Prompt service. Great product at a great price.
Response from tansclub.comMar 14, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Theresa
Easy website, good product and fast exicution.
Response from tansclub.comMar 14, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Oscar A.
They always come through and that's why I've been using them for years
Response from tansclub.comMar 6, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Lisa C.
I do not have the items. Your delivery method has not delivered, as a matter of fact at least 1 of the supposed times it was attempted to delivery there were myself and 4 other people in the office. I have finally been able to supposedly arrange an alternate delivery site but have not been notified when I can get it at that site.
Response from tansclub.comMar 6, 2023
Hello Lisa, Thank you for your feedback Thank you for reaching out, we do assist customers with these issues and contact FedEx to get more information. We have looked into the concern and found that FedEx made a delivery attempt and found that no one was at the location. According to the tracking details, the package is being held at your local FedEx hub for pick up. We will contact FedEx to update you with that information. Thank you Tansclub.com ========================================= UPDATE Hello Lisa We called and spoke to FedEx and as of today they are unsure as to what is happening with your package. The FedEx rep. I spoke to started a Tracer on the package, Here is the case number C-101169849 I will reach back out later today to get more updates. I will be sure to keep you posted. Please let us know if you have any other questions. Thank you Tansclub.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- UPDATE We received a reply from FedEx and found that they are backed up with packages at this time. We will keep you posted with any updates when they become available. Thank you Tansclub.com =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Most Recent Update Hello Lisa We hope all is well, here is all the update information on your order: We received your order on Sunday February 26th 2023. We found that your package shipped on Monday February 27th 2023 via FedEx Ground. On March 5th 2023 you notified us through Trustpilot Review that you have not received your package. We tracked your package and looked into the details and according to FedEx they made a delivery attempt on Thursday March 2nd 2023 at 7:15 pm. According to FedEx no one was at the location at the time of the delivery attempt. We notified FedEx and started a tracer on the package, case # C-101169849. On March 6th we received an email from FedEx indicating that they are looking into the case and found that the local hub was extremely backed up. FedEx also advise if the package was not located by of before Friday March 10th that we should submit for a Lost Package or Non Delivered package Claim. On Friday March 10th, we submitted the Lost Package, Non Delivered Claim # C-101742870. On Tuesday March 14th, FedEx Confirmed the packaged was lost. We have issued the refund today Tuesday March 14th 2023 back to your Master Card. We are sorry for the inconvenience, and we truly appreciate your business, and hope that we are able to serve you in the future. Please let us know if you have any other questions or concerns, we will be happy to assist you. Thank you Tansclub.com
JF
They are ALWAYS on top of their game!! We order from them consistently and they make it so easy to keep coming back! Their Customer service is incredible... so attentive, flexible and efficient!!
Response from tansclub.comMar 6, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Marquis B.
I’ve been getting headbands from tans club for years and they provide a great product and super perfect service.
Response from tansclub.comMar 6, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
Paulie
This was my very first stamp creation. Amazing! I tested my stamp and it was perfection-exactly as submitted. The lettering and graphic have very sharp edges and are very readable.
Response from tansclub.comMar 6, 2023
Hello, We appreciate you taking the time to submit a review. Your business is much appreciated and hope we can continue to serve you in the future. Thank you from all of us at Tansclub.com
