tansclub.comReviews of tansclub.com

Response from tansclub.comAug 31, 2026

Hello Renee The packing department has concluded there investigation and here is there report: ===================================================== Order # 339388 Order Placed on : Thursday August 13th 2026 @ 7:04 pm Order Shipped on : Friday August 14th 2026 Order Received : Tuesday August 18th 2026 Customer Complaint : Sunday August 23rd 2026 Days Later : 5 *According to company policy, customers have 3 working days to notify the shipper with any discrepancies* ===================================================== Reason : According to the customer, they received 9 doz. and when they ordered 11 doz. Hot Pink Wristbands. - Short Shipped. Reviewed recorded Records on : Monday August 24th 2026 Original packing when packed on: Friday August 14th 2026 Box used : XL White shipping Bag Weight Recorded : 4.40 lbs. Label Weight Round up when shipping via USPS : 5.00 lbs. ===================================================== Received complaint and double checked Box used to re check : XL White shipping Bag Re scaled Weight : 4.40 lbs. Re scaled missing 2 doz. / per complaint : 3.65 lbs. ===================================================== NOTES: Based on the information collected and verified - all items were shipped. Recommendation, please speak to the person who took delivery of the package and verify the information, check to see if anyone other than the person who opened the package might have taken some items without them knowing. At this time, based on all the data collected we are unable to accommodate the customers request. Customer is welcome to visit our website and place a new order. End of Report Terence Int'l Inc. DBA Tansclub.com Packing Department ===================================================== Hello Renee, Thank you for your reply, When your received the package was the package broken when it was delivered. If yes, can you please email us a picture of the broken package. Thank you Tansclub - Team ================================================== Hello team, No it was a normal sealed shipping bag. thank you! Core Marketing [email protected]

Response from tansclub.comDec 18, 2025

Hello Sandy, Thank you for taking the time in writing a review We have looked into your concern and found that your situation was not regarding having sufficient funds. It was regarding providing the correct billing address for the Credit Card / Bank Card that was being used. Please keep in mind that the information provided is directly from your Credit Card / Bank. We have no control of the outcome of the verification. Our number one priority is to protect our customers from credit card fraud. We are unable to proceed until the billing address matches. As you have suggested in one of your emails, we will proceed to cancel your order per your request as you were unable to provide the correct billing address on file. We made several request for you to verify with your bank. Unfortunately, we were unable to proceed with your order as the correct billing address was not provided. Respectfully Tansclub.com Team

Response from tansclub.comNov 24, 2025

Hello Thank you for contacting Tansclub.com and taking the time to write a review We have looked into your concern and found that your order was placed on our website on Thursday October 30th 2025 at 8:58 pm . According to our records, your order was shipped on Friday October 31st 2025. According to the tracking details the last scan on your order was on Sunday Nov. 2nd. We received your email on Friday Nov. 14th 2025 at 8:01 am advising us your concern. We called and spoke to FedEx on Friday Nov. 14th , In accordance to the FedEx rep, they confirmed that your package was lost. They informed us that the package was available for a full refund. We emailed you with the updated information on Friday Nov. 14th advising that we are able to offer you a full refund. We later realized that we still had an opportunity to send out a replacement to meet your deadline before Thanksgiving. We called and offered you a full refund or replacement on Nov 14th at 12:38 pm and you accepted a replacement. We understood the importance of the order and upgraded the shipping method of the replacement package from Ground shipping to 2nd day air. We tracked your replacement and found that it was delivered on Monday Nov 17th. Understanding that once a package is shipped, FedEx will move the package for us until it's delivered, We understand that at times, FedEx or any shipper company will make a mistake. Our company stays committed to our customers to ensure that we meet every customers satisfaction. We did everything we could in fast manner. With that being said, we respectfully requested a new rating and did not receive a reply. " Respectfully Tansclub.com

Response from tansclub.comSep 12, 2024

Hello Lisa Thank you for taking the time to write a review... We have looked into your concern and found that we are a wholesale company, for small orders, the shipping cost looks disproportionate due to our super low wholesale prices. Customers tend to see lower shipping rates or even free shipping(for orders $99+) when ordering in bulk. If advertised shipping rates are high, as an option, we do offer customer to email us their shipping label. We will print the shipping label and put it on your package. We will then remove the shipping fees and only charge the merchandize cost. If you would like to move forward with this option, we only offer customers to submit a FedEx or USPS shipping label. We hope that this information was helpful. Please let us know if you have any other questions. Thank you Tansclub Team

Response from tansclub.comSep 11, 2024

Hello Jennifer, Thank you for taking the time to write a review.. We received your review on Trustpilot. We appreciate your taking the time to offer us your feedback. We are sorry that the quality of the items you ordered did not meet your expectation. We currently carry a few options of materials to try to accommodate our customers needs. We always encourage our customers to contact us for information to better fit their needs. We will proceed to email you a FedEx return label to ship the return back for free. Thank you Tansclub.com Team

Response from tansclub.comMay 20, 2024

Hello Brian, Thank you for contacting Tansclub.com We appreciate you taking the time to write a review, the information you have shared will help us to improve our customer service. We currently do offer customers 30 days from the day they received their order to make a return. We ask if you find any concerns with any of our products, please notify us and we will offer you information needed to either get it replaced or a refund made. We have looked into your concern and went back to the last 4 orders that were placed. After reviewing your most recent orders, we see that the Polyester and the Polyester Premium materials were ordered. Based on the polyester pricing, we see an increase in price of $0.10 cents per piece in 1 year. Based on the Polyester Premium pricing, the price has remained the same from 2023 to 2024 Unfortunately the polyester material is since been discontinued. We apologies for the inconvenience. We currently only have the Polyester Premium material available. This is were it maybe confusing for the price difference. We hope that this information has been helpful. Thank you Tansclub.com - Team

Response from tansclub.comNov 20, 2023

Hello Susie Cakes Thank you for taking the time in submitting a review.. We have looked into your concern and found that we received your order on Saturday November 11th 2023. We shipped your order on Monday November 13th 2023. According to FedEx your package was delivered on Wednesday November 15th 2023 at 8:57 am and signed by M. Sanchez. On Saturday Nov. 18th we received a 1 star review from Susie Cakes. We researched Susie Cakes order history and found that Susie Cakes has been a very long time customer of ours and have a great relationship with all of the companies locations. . We truly do appreciate your business. We researched the order history and found that the 22x22 premium cotton material have been ordered in the past. We found that the most recent order, the 22x22 polyester material was ordered. According to our records, based on the order history, we found that the incorrect material / item was ordered. Since this review was submitted back on Saturday Nov. 18th, on the same day a new order was placed, for the 22x22 Premium Cotton Material. Please keep in mind that we encourage customers to contact us if any discrepancies occur. We also offer customers 30 days from the day they received their order to make a return. Based on our records, we shipped the item that was placed. We encourage you to please reconsider the 1 star review and consider submitting a new one as the incorrect item was ordered on your end. Thank you Tansclub.com