George L.
The handkerchiefs were fine but I feel…
The handkerchiefs were fine but I feel ripped off because you charged more to ship the product than what the product itself cost. That would be Ok but you charged me more for shipping than what it cost you to ship the product for sure and I was ripped off.
Response from tansclub.comJun 5, 2023
Hello George Thank you for contacting Tansclub.com and appreciate your feedback. We have looked into your concern and found that we are a wholesale company, for small orders, the shipping cost looks disproportionate due to our super low wholesale prices. Customers tend to see lower shipping rates or even free shipping(for orders $99+) when ordering in bulk. We currently work with FedEx and the Post Office. We do see better rates with the Post Office when customers order by the pieces. If advertised shipping rates are high, as an option, we do offer customer to email us their shipping label. We will print the shipping label and put it on your package. We will then remove the shipping fees and only charge the merchandize cost. If you would like to move forward with this option, we only offer customers to submit a FedEx or USPS shipping label. If you would like to submit a UPS Label, you will need to schedule a pick up as we don't have a UPS account and we will be billed if we schedule the pick up. If you feel that you are not completely satisfied, we will gladly email you a return shipping label for return and full refund. We hope that this information was helpful. Please let us know what you would like to do. Thank you Tansclub.com