Renee H.
You shipped me short but did not fix the problem!
I reached out and explained that I was shipped short 2 packages, you did your investigation and determined based on the mailing weight on your end that you sent the right products. I was still short. No worries this is why we will now order from Amazon, free shipping and it was about $10 cheaper. Had I ordered originally from them I would have saved $80.
Response from tansclub.comAug 31, 2026
Hello Renee The packing department has concluded there investigation and here is there report: ===================================================== Order # 339388 Order Placed on : Thursday August 13th 2026 @ 7:04 pm Order Shipped on : Friday August 14th 2026 Order Received : Tuesday August 18th 2026 Customer Complaint : Sunday August 23rd 2026 Days Later : 5 *According to company policy, customers have 3 working days to notify the shipper with any discrepancies* ===================================================== Reason : According to the customer, they received 9 doz. and when they ordered 11 doz. Hot Pink Wristbands. - Short Shipped. Reviewed recorded Records on : Monday August 24th 2026 Original packing when packed on: Friday August 14th 2026 Box used : XL White shipping Bag Weight Recorded : 4.40 lbs. Label Weight Round up when shipping via USPS : 5.00 lbs. ===================================================== Received complaint and double checked Box used to re check : XL White shipping Bag Re scaled Weight : 4.40 lbs. Re scaled missing 2 doz. / per complaint : 3.65 lbs. ===================================================== NOTES: Based on the information collected and verified - all items were shipped. Recommendation, please speak to the person who took delivery of the package and verify the information, check to see if anyone other than the person who opened the package might have taken some items without them knowing. At this time, based on all the data collected we are unable to accommodate the customers request. Customer is welcome to visit our website and place a new order. End of Report Terence Int'l Inc. DBA Tansclub.com Packing Department ===================================================== Hello Renee, Thank you for your reply, When your received the package was the package broken when it was delivered. If yes, can you please email us a picture of the broken package. Thank you Tansclub - Team ================================================== Hello team, No it was a normal sealed shipping bag. thank you! Core Marketing [email protected]