Bob C.
My son recently visited your new venue…
My son recently visited your new venue in Sadler St durham end of Jan he raved about the nachos korean style and his mum said burger was great ! So he tempted myself to sample which we did a week later ! incidentally we travelled from Gateshead to try ! and we were not dissapointed . However my son and his mum visited again 6 th Feb ordered very much the same as before and were very dissapointed with the Quality of food and indeed the response from staff when approached about the amount of salt/ papika on nachos which were not edible to be honest . My son explained to member of staff and explained they were not the best and staff member said ok ! no offer to replace the food that was put in front of them nor a discount to say apologies ??? We frequented your old venue on Elvett bridge prior for my grand daughters graduation a year or so ago and we were not dissapointed but to be tret with contempt just doesnt bode well in my opinion ! by the way to add fuel to the fire i deliver beer wines and spirits via Matthew Clarks and spoke highly of my visit recently about quality and customer service .Be very interested to hear of your response to the issues that occured Kind Regards



