Kenny F.
Problem fixed ......
***UPDATE*** THE ISSUE HAS BEEN RESOLVED! Thank you Josh, for fixing the access to the three gift cards. I have amended my rating to 4* rather than 1*. Would have been 5* if I hadn't had to raise concerns via Trust Pilot. I have been having issues redeeming 3 Amazon gift cards 'fulfilled' by Tango (or could it be Munero?? or could it be BlackHawk Network??) Its infuriating. I have the same response as many others...... 'We were unable to get your reward. Please try again later or visit help.tangocard.com'. I visited help.tangocard.com and was met with an extremely limited AI chatbot which took my details and promised an email reply but have not heard ANYTHING. Reading others reviews have led me to believe this company is a scam. The rewards I am trying to redeem are part of an incentive earned through a reputable airline and I am sure they wouldn't want to be associated with this kind of service.
Response from TangoJun 4, 2025
Dear Kenny, Thank you for taking the time to share your experience—we’re genuinely sorry for the frustration you’ve encountered while trying to redeem your Amazon gift cards. We hear your concerns about the redemption error message, your difficulty getting support through our help site, and your uncertainty around which company is handling your rewards. We absolutely understand how upsetting this must be, especially when the rewards were earned through a trusted airline. To assist you directly and get this resolved, we’ve requested more information via email from [email protected]—please check your inbox so we can follow up with you personally. Warm regards, Josh R. Tangocard.com



