tandemdiabetes.comReviews of tandemdiabetes.com

Terrible terrible company that profits on diabetics and offers less than the bare minimum. The pump itself works great, but good luck getting supplies. They lie about fixing your orders and how prescriptions work. They constantly send my supplies to the wrong address and overcharge me. I will be switching to Omnipod because I cannot deal with such a corrupt company while trying to manage my health. Their “portal” is literally useless and does absolutely nothing. You have to call and be on hold for an hour just to ask for more supplies, where they will lie about how prescriptions work.

The tandem pump technology is great, but the pump doesn’t even come with the basics like a clip and keeping it on your body is difficult at times. I have tried clips from Amazon, but none hold the darn pump on. The tubing is awful. For these reasons I plan on trying to switch to another pump.

Do not like:( I choose shots over this pump. Takes too long to refill and overall “too much”. Sites aren’t sticky enough either. I’ve had Disetronic, Animas, Medtronic, OmniPod before and this is not comparable. I stopped using after 1month, and that was generous. I would choose any of the above before this one

I'd give 4 stars for the staff assistance but 1 star is for the T-slim pump - it's decades behind, it takes 20 mins to change. It involves actually having to refil the insulin using a giant syringe and having to pull out air from the cartridge, - if I'd known this I'd never have chosen it. Antiquated.

Tandem promised my diabetic daughter that she would have her supplies today as we paid overnight shipping to do so. She leaves for college which is several hour away and we have no supplies. No communication AND I was charged for overnight and promised and I have nothing!

OK. Most of the reviews here seem to be from the USA, In Australia we have a different supplier (not Tandem itself). I'm now on my third pump in 18 months. Similar issues with both faulty pumps, i.e. unable to charge. First was a faulty charging port on the pump. Second was a software issue where the charging indicator stayed at 20%. After about 3 hours I rebooted the pump (yes I was tempted to boot it out of the window!) and lo and behold it said power was at 100%. Contacted the distributor (AMSL Diabetes) and had major arguments, firstly with the initial agent who insisted I should be using the "Official" Tandem charging cable, At this point let me say that I've been in the IT industry for over 50 years, since before these 14 yo "agents" parents were born! The port on the pump is micro USB. There is one pin to indicate if it's connected to a "device". Other than that micro USB was one of the worst designs ever. How is Tandem supplying Europe where USB C is now mandatory? The software for the pump was written by someone in high school. No ability to bypass the 10 units wasted when refilling/changing the cartridge but not the infusion set. And my Autosoft sets don't have canulas so another shot of insulin wasted. Thank God I only pay $AUD 6.70 for 2 months supply! When I wake up and find that my infusion set has become dislodged the pump has been shooting insulin all over the place and thinks I have a squillion units on board! Why isn't there an option to tell the thing I have ZERO IOB??? I could always inject myself with that amount and give myself a hypo of course! These things are medical devices. They're supposed to be designed sensibly by adults. My diabetes educator is trying to get me to change to the Medtronic. I think I'll discuss this at my next appointment next month.

I have been with tandem for 6 yrs now and the company seems to be on a downward spiral. Over the past year I have had to call technical support 3 different times and have 3 different pump replacements. Each time I have had to contact them the kind of service and the demeanor of the reps has gone from bad to worse to horrible. I now am having an issue with the infusion sets not staying on and this took two different calls and the last rep was so short and snotty, I am beginning to consider going back to Medtronic.

The customer service is god awful. They continually blame me for the problems with my pump telling me that I just don’t know how to use it. When there were clear problems with my old model they didn’t do anything but say “call back” and I ended up going into DKA cause the pump failed and we didn’t realize. They also hadn’t contacted me about my auto delivery, claimed they called or texted (I never got either) and unenrolled me from my auto reorder. When I finally called to get my pump supplies it then took another MONTH when I had a week of supplies left to get the supplies I needed. I’m 25 and had to use my mother to threaten them that if they continue this then she’s going to the better business bureau because they’re putting my life at risk.