tandemdiabetes.comReviews of tandemdiabetes.com

I placed an order on 10/26/22. I emailed to check on that order. You don't respond. NOTHING! As of today 11/15/22 NOTHING!!!!!!!! Do you people understand that supplies for a diabetic mean life and death. I sat on the phone for 40 minutes waiting for someone to answer the phone. To be told no, nothing has happened with my order and someone will check with the rep. NOTHING has changed with ANY of the information in my account. NOTHING has been done with my order. I ask why can't I just get my order. No idea. Then I ask why I can't just order my supplies online like I keep hearing as I sit on hold. I had asked for this to be done every time I call to place an order. I am told that there is an order for that in the system but no one put a link on the account so it doesn't show up as an option. DOES ANYONE THERE DO WHAT THEY ARE SUPPOSED TO BE DOING??????? Let's see if I ever get a response to this email!

Horrible experience with customer service. I'm wondering how the rating is 1.7 average when all I see are 1 stars. Stayed on hold 2 hours to talk to a customer service rep that told me my son's supplies would go out overnight and I was willing to pay the $45 shipping. NOTHING SHOWED UP the next day. I looked to see the supplies were still pending and called, again on hold for eternity. They stated they had 2 business days to get the supplies ready and then it would ship. After a debate about services not being rendered as promised they agreed to overnight the supplies. Again, nothing has been delivered and now the online portal is stating I need to still pay the shipping and then the supplies would be mailed out TOMORROW. They agreed to credit my $45 if I did not receive the supplies by yesterday but I seriously doubt that will happen. The company lies to it's customers and I seriously don't understand how they are contracted with UHC for business. Also, the pumps do fail often and we are left with fewer supplies to hold us out until the next shipment. DO NOT RECOMMEND!

By employing technical support people who actually provide a service. I have only talked to technical support twice and each time it was a back and forth about whether I had or hadn't completed required training to update the software on your pump. When I call them now all I get is referred to website pages. My problems started with the so-called required training to update the tandem x2 pump. I took the training. They confirmed I completed the training. Then they claimed I had not completed the training. I took the training again. One screen in the Tandem portal says I need to complete the training- another says I've completed the training. and tells me to proceed with updating my pump. But when I click on the update button - there is red circle with line through it -meaning stop-you cannot proceed. When I have received a call back from Tandem -it's been when I'm not available at work. This has been going on for nearly 2 months now. If the software on this pump is updated this way -- why can't I get beyond this point? I've paid $900 out of pocket for this pump. What little savings I had is gone, but for what? When I get values on the pump that differ dramatically with my glucose meter values, how do I know that's not due to the pump's software and not Dexcom?

Pump not working correctly for three days and Tandem does nothing to resolve the problem. This is not the first time my pump had to be replaced this year I am on number five. Avoid Tandem Like The Plague. Tandem Makes Living With Diabetes WORSE.

The pump is pretty good but the customer service is the WORST I have ever encountered. My pump stopped working and I have waited three times on hold from 45 to 90 minutes and have never been able to talk to a person. I was with Medtronic more than a decade and I think I may have to return because when your pump malfunctions you need help, and I just can’t seem to get it with tandem

Nothing good to say here. I tried to verbalize complaints to company independent of pump issue calls but couldn’t wait >45 minutes. 1 My pump screen continuously shuts off as I’m navigating through menus. 2 the algorithm does not learn as described. I had basal rate increases drive me to hypoglycemia most nights, one time 3 times (with glucose >150 then being dropped while I slept) 3 customer service line is unacceptable. I waited 4 1/2 hours for a callback for an issue that critical to pump function. Medtronic isn’t good but Tandem is flat out bad. Can’t trust them or the CGM algorithm.

I would only give them a negative five if I would be able to. DO NOT trust Tandem, they are horrible and the tslim is a terrible pump. I was on Medtronic and had a few bumps in the road. I paid out of pocket for my Tandem and wish I never left Medtronic. I am now on the Omnipod and am so much happier. FAR SUPERIOR product and MUCH BETTER customer care. It is so nice to not have tubes to get tangled up as well. Tandem does NOT know Diabetes at ALL!!! Don't ever use them.

If it were possible, I’d leave 0 starts. My daughter’s pump suddenly stopped working. I e been on hold for over 5 hours. I’ll send the picture to confirm if there’s a way. Still no response. I had no idea longer the usual wait times would mean an entire day…or 2…who knows.