Mark L.
Absolutely HORRIBLE
I've just completed the "6 Day" Yellowstone National Park, Mt Rushmore and Grand Teton Tour from Denver, Salt Lake City Out Tour. What an absolute disgrace it was. This should be advertised as a tour for Chinese tourists. My trip had 80-90% Chinese tourists which is wonderful to see them enjoy such magnificent scenery. But if you are English speaking, do NOT do this tour. I travelled from Australia to see the beauty of middle America and to learn its history. Instead we had a Chinese tour guide who spent a small amount of time speaking in fractured (actually, butchered) English that we often couldn't understand, and a much greater percentage speaking Chinese. For day to day communication, that's fine. But for a Tour Guide in an English speaking country it is totally unacceptable. He was also either defensive when issues were raised, or simply claimed not to be able to do anything about it. Another reason why it should be advertised as a Chinese tour of America is the bias towards Chinese tastes. On 3 occasions we were taken to Chinese buffet restaurants with little other choice. The chair lift in Wyoming was a classic example. We passed numerous varieties of food providers but HAD to eat at the Chair Lift venue. Another Chinese buffet- no choice. Let's move on to the other issues. No wi-fi on the bus as advertised. 3 days out of five I was seated in the back row of the bus against the engine and next to the toilet. Because I was travelling alone!!! Obscured vision through half a window. A couple of the hotels were quite okay. A couple other were terrible. Smelly, dirty and devoid of room amenities (eg. No fridge, faulty lights etc). And finally (and this is from a very bitter memory right now) it is NOT a 6 day tour. Day 1 we left Denver at 12 midday and were taken to our hotel at 4.30pm. Day finished. Day 6 we were "dumped" at the airport at 10am. It is advertised that people must book flights AFTER 1pm. My only flight option was 7pm. I was not expecting to be dropped off at 10am. So now I have 9 hours before my flight. So, not even half a day on day 1, and less than 3 hours on day 6. Not quite a 5 day tour advertised as 6. The best thing this company could do is refund my money. Thank god the bus driver was terrific because this is the worst tour I have EVER been on.