TAIMI LGBTQ Dating AppReviews of taimi.com

Response from TAIMI LGBTQ Dating AppNov 14, 2024

Thank you kindly for the warm compliments, MB! It's a pleasure to receive such overwhelmingly positive feedback. Your thoughts will give us plenty of inspiration to continue channeling all our efforts into each customer interaction! 🥰

Response from TAIMI LGBTQ Dating AppNov 14, 2024

Hi again, Madalina! We're sorry to see you're still having issues with the Taimi app. Did you have a chance to contact our support team to get assistance with your purchase? We'd also be happy to help you make the most of our basic version, especially understanding our action limits and algorithm. We look forward to your message at [email protected] or via the in-app Live Support Chat! You can find it via Profile > Settings > Help&Support. 💜

Response from TAIMI LGBTQ Dating AppNov 14, 2024

Hi, Erika-Renee! Thank you so much for your honest feedback. Allow us to clarify that we never request screenshots from the bank statements of our users - we simply try to understand where the subscription was purchased (Google Play or the App Store, for example) so we can provide the respective cancelation instructions. When users delete their profiles before canceling their subscriptions, we're unable to locate the transactions directly, as all user information gets wiped from our servers. That is why we request some form of receipt or visual representation of the charge, but this never includes a full bank statement where any private information is visible or identifiable. The data privacy of our community is very important to us. It's also worth mentioning that all subscriptions are managed by an external intermediator, such as Google Play or the App Store. That is also why we require a bit of information from you in order to guide you in the right direction and help you cancel your subscription. Our sincerest apologies for any misunderstanding generated by this process - we remain at your disposal should you require any further clarifications. We also extend an invitation to teach you more about our basic (free) version should you be open to giving Taimi another chance. I'm confident that our support team could help you make more and better matches. 😊

Response from TAIMI LGBTQ Dating AppOct 24, 2024

Hi, Antwon! We're thrilled to know you were happy with our customer service. Users like you inspire us to do better every day. It'll be a pleasure to assist you whenever you have any app-related questions! 💜

Response from TAIMI LGBTQ Dating AppOct 24, 2024

We appreciate your review! The reason why this happens is that, every once in a while, we'll show some of your incoming likes on Discovery to give you a chance to like them back without needing a premium subscription. They can, however, be slightly outside of your age/distance preference. If this is a problem, enable Stealth Mode from Profile > Settings > Taimi Protect and this will no longer happen. 💜 Contact us at [email protected] or via the in-app Live Support Chat for further assistance! We're available 24/7.

Response from TAIMI LGBTQ Dating AppOct 24, 2024

Thanks for the review, Anthony! I'm really sorry to hear you have this impression of our service. Would you be able to contact us at [email protected] or via the in-app Live Support Chat so we could confirm your subscription plan and further explain the benefits included in it? If you'd like to switch back to the free version, we'd also be happy to help you make the most of Taimi without any subscriptions. Connecting with users in the app is available for free, and our support team is available 24/7 to help you with it. We look forward to your contact! 😊

Response from TAIMI LGBTQ Dating AppOct 10, 2024

Thank you for the positive review, Alex! We appreciate your kind words about our customer support team. 🥰