Tailored JeansReviews of tailored-jeans.com

When my son tried the jeans on, one of the rivets fell off. When we looked at them to see if we could put it back on, we noticed several more were missing. The top part of the rivet looks like plastic which was disappointing for the price. I sent an email with pictures to their customer support over a week ago and haven't heard anything back. I don't know if they've received the email or are working on the problem. No communication other than to give them a rating.

Jeans we’re so hard to get over my ankles, and my ankles are pretty tiny. Fit was completely wrong, and there is nothing I can do with these jeans. Terrible

The jeans I received did not match the measurements given or the color I chose.

Jeans were absolutely terrible. Wrong size and material. Will never use this company again.

Got a straight fit and they added to my measurements to create a relaxed baggy fit and refused to replace them and stated they looked good on me, even though they do not have my desired fit.

I ordered custom jeans from Tailored Jeans, The jeans they sent me were not even close to the measurements I asked for. I wrote to them, explaining that the jeans were way-off and provided pictures and they insisted that I sent them a picture of me wearing the jeans... like that would prove anything... I had already sent them pictures of the jeans next to a tape measure showing how incorrectly they were cut. I never got a refund and threw the expensive jeans in the trash can. DON'T WASTE YOUR MONEY LIKE I DID.

I was disappointed with the lack of quality and odd measurements. I measured myself correctly and double checked prior to submission. However, the jeans I received were very thin material, and shaped strangely. It gives me a kangaroo pouch when I wear the jeans which looks so goofy. I can't wear them out, and will likely have to throw then away.

EDIT 1/26/21: 🤣🤣🤣🤣 your response is hilarious! I waited 3 days for you to respond, and you didn't! Then when I filed the complaint you responded literally 2 minutes later, lol. You told me to wait 3 MORE days, and YOU STILL never got back to me! Instead you to PayPal that it was all my fault ans that you made the pants to fit exactly to my measurements, yet when I measured the product, it was smaller than the measurements submitted. You and your entire company can f*&k off. Ps, using cuss words isn't abuse. Having a policy, and not sticking to it is disgusting. Since I didn't get the product I asked for, can I get a donation receipt? I followed the directions exactly as the website instructs for measuring, and even added a 1/4" to be safe, and the pants were still too tight. I reached out to them twice, and received zero response. The first time was on 12/03 via online chat. I told them I had an issue with my order and they asked my order number, upon giving them my order number, all communication stopped. I had the chat window open on my computer during my entire 8 hour shift at work, they never came back. I followed up with an email on 12/4/2021. On Sun, 5 Dec, 2021, 2:12 am Joey Salter, wrote: I have received the jeans that I ordered for my boyfriend, and they are too tight... especially in the thighs. I measured his thighs at 27 1/2" ,and the pants measure 25". They are too tight, and he can't sit down comfortably. I also ordered comfort fit, and the loosest style you had, but these fit on him like skinny jeans. The waist is good, the crotch could be a little roomier ( ordered comfort fit for this reason) and the legs need to be looser. Men's jeans are not skinny jeans. Thank you. On Tue, Dec 7, 2021 at 8:17 AM Care Tailored wrote: Dear Joey, We could not respond you as there was weekend, and this morning we found that you have raises dispute, Please allow us to review your case and respond On Tue, 7 Dec, 2021, 10:33 pm Joey Salter, wrote: Yesterday was not a weekend, and you didn't respond until I started the dispute. On Tue, Dec 7, 2021, 9:08 AM Care Tailored wrote: Dear Joey, Due to weekend we had lots of emails in pipeline and we are small organisation, have limited time to respond, we try to respond every email but sometime it may take 2-3 days, as we do not have dedicated team for handling responses and queries, (And we do not set any auto responder like some other companies , but we handle all emails personally). You are right that we only responded after your dispute but that doesn't mean we would never had responded, unless you filed dispute, we will look into your case and get back to you as soon as possible. Thank you On Fri, 17 Dec, 2021, 9:07 pm Joey Salter, wrote: Soooooo, now it's been over a week!! Par for the course, you are ignoring me. I am going to write bad reviews absolutely every where! You can't even follow your own damn policy!! On Fri, Dec 17, 2021, 8:10 AM Care Tailored wrote: Dear Joey, We didn't ignored you, We have policy when there is dispute open at payment provider, we do not provide remake, but we keep communication open We were in process of getting details and as it comes from workshop it took sometime, Before we could submit that information to you over email, you escalated this dispute converted dispute into the case for charge back, so we ve submitted all evidence which we would've be sharing to you , directly to case as you had escalated with PayPal for charge back, and we been forced to follow the procedure as per escalation, Where we provided all details to case, attached details and QA photos. Which was then shared to you via PayPal, Sorry but as this case was escalated for charge back, and we won. After loosing the dispute you have contacted us and blaming that we are ignoring you, and threatening us with writing bad reviews, is not going to work, as we do not respond to threats. You may write reviews good or bad, that's your right and we won't stop you, We have provided many customers free remake , and each case take time, as we need to review, confirm and identify problem before we approve the remake, and it does take time to arrive on conclusion whether we can approve the remake or not. Many people try to scam us with fake claim and sometime they would have made mistakes while placing order, which is why we follow certain process and checks, every jeans goes from through process, checks and final QA process gets recorded. RUN!