Erum N.
Disappointed with MEDINAH accommodation
Assalaam o Alaikum brother Ali, I hope you're doing well. I wanted to share some feedback about our hotel stay in Madina because, honestly, it was really frustrating for us. When we booked our Umrah package, we were promised Anwarul Medina, which we’ve stayed at before and really liked. But while we were already on our way, we found out we wouldn’t be staying there. Instead, we were given a hotel that was much farther, and it wasn’t even close to the same standard. With my mother in law in a wheelchair, this made things extremely difficult. We had to bring her downstairs and then push the wheelchair for at least a 10-minute walk each time. The constant up and down made everything so exhausting and inconvenient for us. We asked if something closer could be arranged, but unfortunately, there was no accommodation for that. To make matters worse, the hotel itself was in terrible condition. The staff wasn’t helpful, and the room had so many issues. The bathroom was a mess—we had to call maintenance, the mirror was broken, and the shower was literally tied with a shopping bag. It was just embarrassing. This is not the kind of experience we expected, and it made things unnecessarily stressful for us. That being said, I really appreciate how kind and helpful you’ve been from the very beginning. You were always quick to message us back and assist us whenever we needed it, and I have nothing against you at all. I just wanted to share my experience because I was really hoping for a good or at least an equivalent hotel to Anwarul Medina. Getting a hotel that was far from the masjid was just not okay for us—especially with an elderly person in a wheelchair. Even 10 minutes of walking was too much, and overall, this just wasn’t a good experience.