Taibah TravelsReviews of taibahtravels.com

If I could give this agency 0 out of 5, I would. It was my husband and I's first umrah so I didn't know what to do and was very nervous in regards to the hotels and transportation etc. I looked up a few umrah travel agencies off of insta and Facebook and decided on the one that provided me what I was looking for. The agents were great up until I paid the deposits and the flights. After that, I could barely get in contact with the guy in regards to visa etc. whenever I spoke with him, he was extremely reassuring that everything will be taken care of and I don't need to worry. The visas finally came a few days before our flight and the hotel and transport vouchers came the day of our flight. I noticed that the agency changed BOTH our hotels and one of the hotel was a downgrade. I spoke to them while standing at the gate for my flight and they stated that it's not a downgrade and that the movenpick hotel in Medina had issues etc which is the reason they changed it. Now time comes for the actual travel and below is my list of grievances with the agency: 1. Umrah guide never sent 2. ⁠Nusuk app info never sent 3. ⁠Delay in sending all vouchers, received same day as flight to Jeddah. (Mecca ziyarat missed due to this delay) 4. ⁠Mecca - Swissotel changed to Movenpick (further back in clocktower). 5. Medina - movenpick hotel changed to Dar AlEman, further from haram. 6. Medina hotel Dar AlEman voucher incomplete, reservation number was missing and hotel was unable to give the same reservation. Called taibah travels multiple times and was unable to reach, 24 hour number or Saudia number never received when promised 24/7 Saudia number would be provided. I've spoken to the travel agency and even sent video proofs of how further the Medina hotel was. I asked for an update about my grievance and no response when they told me they would follow up. Do yourself a favor and don't go with a travel agency, just book everything yourself.

At first we requested a specific hotel in Makkah and they send a confirmation for it. At the last minute they changed our hotel without consulting us. Furthermore they promised a hotel room with a full view of the Kaaba, which we paid a premium for it, and we got a room with just a partial view of the Kaaba. When we complained about the downgrade, they kept promising us to fix the issue to to avail until they just ignored altogether. Other complaints involved lack of communication, latent response and late arrival of the taxi drivers they hired for us. We still have the messages back and forth between us and their agents to prove our claim.

This agency is a total scam. From the very beginning, I had doubts, and unfortunately, they proved me right. They claimed to have an office in New York, but when I went there, no office existed. Instead, they told me to go to Ohio or Florida to meet someone. After booking, they changed my hotels and even my flights without notice. Completely unprofessional, dishonest, and misleading. I give them zero stars. Please don’t waste your time or money with this agency.

My husband and I were extremely disappointed, nothing went according to what was agreed upon: 1. no representative to receive us in the airport 2. no travel packages were provided 3. Without informing us, they changed the hotel in Mecca 4. In Madina, our hotel reservation was agreed for three nights, while the hotel has only two nights, so the hotel manager asked us to leave the hotel soon, we were so confused, we paid for three nights, the hotel people took us out of the room and deactivated the room keys and held our luggage in the room. 6. During the zayrat, they sent us guides that they don't speak English, no imam or sheikh to teach us or to explain the ritual or help us through the process. This experience was stressful and frustrating. I do NOT recommend travelling with this company.