TAG MobileReviews of tagmobile.com

Their customer service is non-existent I've called six times and waited over 45 minutes each time. I have no access to my voicemail and absolutely no way to change it.

Don't recommend this service for no one long. Wait times seem like they don't even care. We'll never get this service again.Even and if I was homeless wouldn't give them a Starr at all?

HOW DO YOU RECEIVE A CUSTOMER SERVICE REP WITH A TOTALLY INTERNALLY BROKEN PHONE??? DAYS AND DAYS & HOURS AND HOURS OF WAITING AND NOT ONE ANSWER!!! WHAT AND WHO PAYS THESE REPS THAT DON’T EXIST?? I thought Assurance was bad!! TAG MOBILE IS HORRIBLE AND WHAT A CRAP PHONE!!

If I could rate them minus 10 I would!!!! phone lags not receiving messages or calls wont keep the right time went thru all the fixes that one would normally do to fix the issue and still no results. Customer service is non existent and if they do respond it is 2 to 3 days later and they haven't even read the message that was sent. So pissed off just because it's a lifeline phone does not give you the right to have such shitty customer service or phones.

Very poor customer service that takes days for them to answer a message. I purchased a phone January 15th and received a phone that won't charge. January 28th I let them know about the problem. They asked for a picture or video showing the phone plugged in so they can try to diagnose the problem. Their site only allows a small file size so the video had to be short. I sent both a short video and a picture then they wanted a longer video telling me I can use a video compression or resizing app to send them a video. This continued back and forth while taking them several days to respond each time. I was finally able to get them to accept me returning the phone for a warranty replacement but I'm still waiting for them to reply and send the phone. It has been nearly 2 months since the phone was originally purchased and haven't been able to use. The phone numbers they have listed you can't get a live person on the phone and is only automated.

This is worst company for getting issues resolved. It may take up to 2 weeks to speak with a company rep then you are told your phone only has 15 days of warranty when the phone was damaged upon receipt. If I could rate 0 I would. I would not recommend this company to anyone. I am totally disappointed with their Customer services.

I have a life line phone that the screen fell off of ... I call to get a new phone and after three times sitting on hold for an hour each time and finally getting a human on the phone he acts like he can't hear me though I'm on a land line that never has any problems.... Hung up in me... This has to be the worst customer service of any company I have ever dealt with... T mobile is not any better.... Deal with any company other than this one.... No way to. Leave a call back number so you sit and wait for hours on end only to have the. Disconnect from the calls over and over.... I can't leave no stars or I would.

I would rate negative stars if I could. I applied online, received a broken phone, tried reaching Tag Mobile by sending a ticket in and they couldn’t find an account??? I’ve tried numerous times and when I call the hold times are ridiculous to get a customer service representative on the phone. I am going to mail the broken phone to Tag Mobile and let them figure it out since they can’t find an account with my enrollment ID and my personal information.