TAG MobileReviews of tagmobile.com

TERRIBLE EXPERIENCE!!

WARNING! DO NOT get service thru this company.Its a scam you will not be able to speak to a live agent if you have phone issues or questions about your service even though they have customer service numbers listed online.Just a heads up so you don't waste time or money.I hate and regret I let my phone company representative talk me into using this company

"Attempting to port my number out of TAG Mobile has been an absolute nightmare. After initiating a port-out request, TAG sent a PIN via SMS that never arrived. I spent over an hour on hold with customer service, finally got through to a rep, and was immediately disconnected. A callback came through but the notification was delayed and I missed it. Called back, got through to another rep who stalled and then deliberately hung up on me. Multiple follow-up emails to their support team requesting the PIN via email have gone unanswered. TAG Mobile is clearly obstructing the port-out process in violation of FCC porting rules. Their customer service is virtually unreachable and when you do get through they disconnect you. I have filed a complaint with the FCC. Stay far away from this carrier."

Because someone stole my phone from when I ordered the service and you sent the phone and someone stole my phone and had the service access and was on and I could never get in contact with you all after I text you all and see it that I did not never receive the phone

I can’t even give him a one star. They don’t have no customer service that you can call if you have a problem with your phone and they never never hardly answered their text or emails. They will do it two or three weeks later, which is ridiculous so if you get a phone with them, you’re asking for a lot of trouble I wouldn’t even bother to even go with this company

HORRIBLE! Despite the government's benefits, they sent a piece of metal (iPhone) that cannot be used. Even Apple sends alerts multiple times indicating their device is degraded, but they try to ignore that proof. Stay away!

I need to activate my iPhone 15 pro max. Has an eSIM card. Not sure what your sending me in the mail… Hope it’s a code or something to transfer my number to my iPhone 15 and tog we it activated. Have no phone now soni can’t even call you. I will told to call old company TruConnect to get the PIN number and they deactivated my account. The tracking on whatever you’re sending me has been awful. No updates and when I check it was supposed to be here today. I just need the activation code for the eSIM card. Also, when I tried to call the company you guys to check on anything I get options but never an option to talk to a human but now I can’t call either because I have no phone so if somebody could email me some information I would really appreciate it. When I was on your site, it looked like it was gonna be really easy for me to switch and keep my phone number now I probably don’t even have my old phone number and I have like so many doctors and hospitals that I have to switch the number on and right now I’m waiting for a surgeon to call me about a hip surgery and they can’t call me. I can’t call them. I have no family in this area so this is really been stressful and difficult for me. I would really appreciate it if you could help me get my phone activated via email. ASAP. I have so much anxiety over this. My blood pressure is high. I really don’t wanna have a stroke that would not be a good day for me. This situation for me is urgent! Please help me. C Hamilton I finally got my phone activated. I was without a phone for 12 days. I had to borrow a phone to get it activated. I had emailed back and forth for days trying to explain how I had no phone to call. I was requesting to be able to activate it online or through an email with directions to walk me through process. Then they finally say I need to talk live to activate it. I was on the phone 2.5 hours activation the phone. The representative I was speaking to told me that she would send me a link that would take about 5 to 7 minutes for me to get it and then I could do it myself and if I had problems I could call back. Not sure why they couldn’t send me the link when I asked him 10 million times, probably eight or nine times. I kept her on the phone waiting for it to come thru by asking a lot of questions. There was no way I would hang up and not have my phone activated because I had already gone close to two weeks without it. So I did manage to keep her on the phone. She kept telling me she had other customers to attend to. I thought that was rude since this customer was going on closer to two weeks working with Customer Service. She shouldn’t even have said that so she was not a very good representative, but I did get my phone running working and so far everything‘s good. I don’t have a lot of bars. I usually only have one or two, but it still works. I just wanted to update my last review. I was able to keep my old Phone Number, which was a plus. When you look at their app, it makes it look like it’s so easy to do, it’s really not. They have a high call volume, but not a lot of representatives. Hopefully I won’t need to call them for anything again.

Terrible liers no new sim no actual phone you paid for they are a scam company that needs to be shut down half open fed ex boxes no phone box