TAG MobileReviews of tagmobile.com

The absolutely worst service ever! 1. Zero communication when approved. 2. Never less than 20 minutes holding for customer service. Having to confirm you're still waiting every 4 minutes. 3. Never a cellular signal... Always "waiting for network"! 4. Maps either stays frozen (70%) or shows me driving 1,000 yards parallel to the road I'm on(30%/ driving through building's). 5. Customer service provides the same exact ineffective reset and a list of settings. 5 times for me now. 6. Customer service confirmed another phone I have is compatible... Another wasted 2 hours to find that is isn't! 7. Their only solution is to purchase a better phone or be charged $100 for cancelling early! I've had this phone for 3 months and it has cost me an incredible amount of time and money with wasted gas, driving lost and unable to call someone for directions. Sitting on hold for 20-30 minutes per 11 of my calls, resetting and reapplying the data port settings 5 times (4 with this junk phone and once with the "compatible" phone that wasn't compatible)! I have to wait 3 more months before porting my lifeline to a reputable provider or pay $100 more for this awesome $7 phone! ***Tag mobile is by far the most ridiculous waste of my life to date!*** Recommendation: Avoid tag mobile at all costs!

Never got my phone! I’ve been waiting for a whole month!

I give them a negative 8 I have been waiting 2 months now for my service. I try to contact them and I get the same update every time with a generic response with a promise it would be there today. They post my package in shipping 4 weeks ago and I'm waiting on approval from wherehouse. I keep calling and they tell me thaty phone will be escalated and would be shipped out two days. That two days has gone by several days ago and now I can't get logged in to the account get an option to talk to somebody in customer service leaving me phone list and lifeless they are the worst ever. I can't even get transferred to another service provider they got me all scammed up they are a huge scam

I ordered a phone and got a sim how can I use it without a phone if I don't have a phone for the sim to go into

Made an account and since someone lives in my apartment building I got denied and my phone and service was never available for me

They said I wasn't in the service area. Never received a sim card or phone

my phone will not work

November 2024- Don't go with this company. I have been with them for 20 years round about and they have gone downhill increasingly during that time. Recently my son is eligible and tried to get lifeline through them. Their systems are so screwed up that each time when he was approved they "couldn't" complete the transaction because they charge a $5 fee for the phone and by then it had dropped off pre approval and they claimed that this made it impossible to move forward. I had to make a complaint with the FCC to get the lifeline application away from them and he went with another company and had his phone within a week- shipped within 48 hours. That's not all though. Because of all the problems I have decided to leave them as well- his phone has so much better signal with that other provider. I had transferred my number from my landline phone to them some 20 years ago. I want my number back now that I want to leave. They took 3 days to respond and didn't even give me the transfer information in that response. I have now written a second request with the information that they wanted and am waiting again. I will eventually get my number away from them even if I have to complain to the FCC again, then I am done with them. Also, tip in this day and age- if you have a number that you want to keep I suggest highly that you transfer it to google voice (as a personal user). It will replace the number you can get through google there and then you can put the app on your phone and tell it to use that number on your phone for your calls. You can also use that app on tablets that are android based that are capable of video and audio to be able to make calls on the fly. In that way you keep your number safe and can still have lifeline as if you get a new lifeline number you just input it into google voice settings if it changes at any time, and your oldy but good phone number then routes to THAT number whatever number you tell it to, through the google voice app. This frees you up in this world of exceedingly poor lifeline customer service (with every carrier I and people I know have tried) that if necessary you can have the lifeline agency for your STATE forcibly remove that provider as your provider, they can keep their number, and frees you up to go where you want on a more rapid basis. If I do that right this second with Tag Mobile having my ported in number I'll lose my number that I ported in. Lesson learned, keep the number you're personally attached to away from lifeline providers. Live and learn and fool me once shame on you.... This went on and on days and days with different reasons that they couldn't give me a transfer PIN. Finally I had HAD it and filed a complaint with the FCC. Miraculously, they immediately figured out how things work the very next morning and got me a working PIN. 24 hours later I had my phone number safely away from them. It feels like I've been battling for centuries and I am just heartily glad to be away from there at this point. If they ever wanted to know why after 20 years I'd leave...THIS, THIS crap is why.