Dhomza
Order part 18 December 2024
Order part 18 December 2024 Order still shows as pending and no further updates It is now 15 January 2024 The part cost over $1000 And I can’t get a hold of anyone I plan to wait 24 hours and I’ll escalate to small claims court Owner only responded after i posted on trust pilot so wording below is misleading refund is still pending which is expected Your process should be clear (for example posting on Facebook) your website. Backorder should be clear well in advance. This means that the product is not in stock. Updated to 2 stars since he atleast reached out Refund has been completed. You can see the mentality of the business by the owners “edit: can’t make everyone happy” in his response. Wasn’t really looking for everyone to be happy. Just clear expectations when buying a product Response to edit 2 : because you didn’t respond to multiple contact attempts in various ways. My first email was not regarding sueing. The next step is to escalate because this is alot of money to some people I ordered 18 December, I called, texted and emailed your line. Second follow up is email because at that point it’s assumed could have been a scam. I don’t think you’re considering what it took to get a hold of you after waiting for almost 4 weeks. Your spinning it but it really felt like you had to escalate in order to get a response It took trustpilot to get a response
Response from TACO CLOUTJan 15, 2025
It's a shame you have to make a negative review. I have communicated with you regarding this order. The item is on backorder, that's why this part has not shipped. We'll cancel and refund this order for you without any hesitation at all. Edit: can’t make everyone happy. Edit #2: we don’t want business from customers who act in the manner that Mr Adam’s has acted. I’m a small business owner and yes, we can’t make everyone happy. We’re happy to take feedback from customers but not when your first email to us is threatening to sue.. Good luck elsewhere my friend.