Tack N RiderReviews of tacknrider.com

I purchased a pair of breeches in a certain color, and then I was notified that that color had sold out. I was offered a few other colors, and I responded with the next color I wanted- it took numerous days to hear back and when I sent a follow up email, the second color I wanted had also sold out. This is the second time this has happened to me (first time was last year).

Website indicates a standard of 10% restocking fee for returns. On my order, that would have been $12.50. TackNRider helped themselves to $20 instead and provided no explanation--I gather that this is due to their deducting the cost of shipping from the initial purchase, but it would be nice if the partial refund email I received detailed this. More generally, the website is nebulous as to what might incur larger restock fees--so, you take your chances on whether it would be worth it to return the product or not. Other reviews that I am reading indicate that I am not the first person from whom they've taken more than 10%. I ordered a bridle piece that arrived in an unsuitable box, which sustained a puncture while shipping. I sell items on the side and am all too familiar with shipping rates and services--if it cost TackNRider $7.50 to ship me the item in the condition I received it, they are making poor business decisions, as I--a private citizen not using a business shipping rate--can ship the same box/weight for less. I alerted TackNRider as to the damaged box issue on a return form, confirmed that the item had not been damaged...and because it was not the color I had anticipated based on photos of the website, I sent the item back. I did so with the original box as recommended by the website, but taped and wrapped the box and shipped it from a reputable shipping center to avoid further damage. I paid somewhere in the neighborhood of $30 to send it quickly and safely. I wouldn't have bothered had I known that TackNRider would be assigning their restock withholding arbitrarily. Be upfront about restock fees and don't over-invoice your shipping quite so obviously. FUNDIS ships from Germany, and yet I find that I will continue ordering from overseas to save myself the hassle. It's one thing to write your return policies in such a way as to protect your business, and stay in business. It's another thing entirely to use them as a scam. TackNRider is profiting on their restock fees, which is NOT the point of a restock fee.