Tablet2CasesReviews of tablet2cases.com

Response from Tablet2CasesMar 24, 2021

Hello Emily, Thank you for your feedback. I am sorry to hear about this unsatisfactory experience you have had with us. I have checked the whole conversation of your email, and I found out that initially, you have contacted to place an order; however, during checkout, the system will not accept your mailing address. We have investigated further and informed you right away that the item was out of stock in Canada(and is still out of stock in Canada at the moment), causing your order not to push through. Indeed, it is not showing out of stocks on our website due to we still have stocks available from our international warehouse. We have also mentioned that oversized products like the tables are not shipped from our main warehouse due to their size. We have also given you options if you are willing to wait for the restock by Mid-April and put your order on hold or cancel and process a full refund. You chose to be refunded, and we did. Furthermore, the shipping cost showing on the website stating that "*Oversize orders (folding desks) are not free. Delivery cost ranges from $18.95 to $29.95." is when the product is available in our local warehouse since this product can only be shipped from our local warehouse due to its size. We have given you information on the shipping cost if you want to ship it from our main warehouse. However, after that last email, we have not heard back from you. It is true that scenarios like this really disappoint us, especially if we like the product. However, the Support Department was able to inform you promptly with the details. Our goal is to give our customers satisfaction with your purchase, but we can't push the item we liked if it's out of stock. Though your experience with us did not go well, we are still looking forward to having business with you again. Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesMar 16, 2021

Hello Deborah, Thank you for your feedback and for sharing your experience on our Trustpilot page. We always strive to deliver the best customer experience, and it makes our day to hear we have accomplished to deliver the order within the time frame promised. It’s people like you who inspire us to work harder and learn new ways to hone our service. Thank you once again for your kind words. Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesMar 12, 2021

Hello Diane, It’s very flattering to receive such feedback from you. As part of the Tablet2cases team, nothing keeps me up more than thinking about offering our customer’s the best experience. These stars mean so much to us, and I’d love to share this with my team. We look forward to having business with you again soon. In any case, you have queries, shoot us a direct email. We’ll be happy to help. Have a wonderful day, and stay safe always! Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesMar 9, 2021

Hello Chris, I really appreciate you leaving us with sparkling stars and high regard for the product you received from the team. Our company values put customer satisfaction as the top priority, and we are very committed to our customers. Your review confirms we have achieved this sole mission - to provide a happy buying environment online. 😊 Thank you again for being an awesome customer! ⭐️ Best regards, Rafhael Customer Support Specialist Table2Cases

Response from Tablet2CasesMar 4, 2021

Hello, Thank you for your feedback and sharing your experience on our Trustpilot page. We always strive to deliver the best customer experience, and it makes our day to hear we have accomplished to deliver the order within the time frame promised. It’s people like you who inspire us to work harder and learn new ways to hone our service. Thank you once again for your kind words. Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesMar 3, 2021

Hello Anne-Marie, Your feedback is amazing! Thank you for share your experience with the case. You just made the right decision in choosing our rugged case as a defends for your device against everyday incidents and drops. We truly appreciate you! Looking forward to having business with you again soon. Have a great day, and stay safe! Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesMar 2, 2021

Hello Lesha, Thank you for giving us fair feedback despite your concern about the Caps Lock light. Though the keys work well, your peace of mind is our top priority. We want to check the item further and give you the necessary options. I have sent you an email regarding this matter. Best regards, Rafhael Customer Support Specialist Tablet2Cases

Response from Tablet2CasesFeb 26, 2021

Hello Timothy, Thank you for giving us fantastic feedback! Your feedback says it all! Our founders built this small business to help our customers with their tablet needs, and I am delighted we have achieved that. Providing a great customer experience is one thing we can give to our valued customers like you. We truly appreciate you! Looking forward to having business with you again soon. Let us know if you have any further questions. Have a great day, and stay safe! Best regards, Rafhael Customer Support Specialist Tablet2Cases