TablesReady Reviews | Read Customer Reviews of tablesready.com

TablesReady Reviews | Read Customer Reviews of tablesready.com

TablesReady reviews

Showing 8 reviews with 4 stars · Clear filters

customer
Aug 20, 2020
review
Due to covid, we would appreciate being able to collect or export customer phone numbers in case we need to contact them, which we cannot do at this time. If we needed to contact our customers, we would have to open each customer account and collect their numbers. The way my store uses the program, we register each group that comes in. Customers get texts that they are in a queue when there is no wait time... which confuses some of them. Otherwise, easy to use system.
Response from TablesReadyAug 21, 2020
Hi there, We don't allow the bulk export of phone numbers because customers are not opting in to receive further texts (i.e., marketing SMS). However, during COVID, we are providing contact tracing capabilities. If you have a case and need to do contact tracing for a defined window of time and can confirm that you will use the numbers for no other purpose, just reach out to our support and we can help with that. Thanks! TablesReady
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Harpoon H.
Aug 16, 2020
I wish there was a fail safe for when…
I wish there was a fail safe for when one of my hostesses taps the check button instead of the message button (to notify guest there table is ready). I know you can recall a person from the recent category but if they don't remember the name of the party they accidentally bumped it can be really difficult. If, when a table is bumped having never been paged there were a pop-up that said "This table has yet to be called, are you sure you want to bump (or your term) them?" it would fix the problem.
Response from TablesReadyAug 17, 2020
Thanks for the review and the feedback! Adding a confirmation popup after marking someone as served when they have not been sent any notifications is an interesting idea. We do have customers that use automated messages (e.g., the confirmation text, the appointment reminder, or the next-in-line text) and don't always send "ready" texts before wanting to mark someone as served, though, and we wouldn't want them to have to confirm every single party. We also have several other ways to mitigate things if this happens: - When you mark someone as served, you have 5 seconds to click "Undo" if it was a mistake. Is that not enough? - When someone is marked as served, they go to the top of the "Recent" tab. Are people only realizing the mistake a long time later? - In the Recent tab, the column for "Paging" should be empty if you never sent them a "ready" text (or any other notifications). That should also make it relatively easy to find the party that was accidentally marked as served. Would any of those work for you? Feel free to take this off-line with us at support at tablesready.com and we'd be glad to chat with you more about this.
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customer
Jun 17, 2020
Customer service is pretty good
Customer service is pretty good. The setup process is a little cumbersome and difficult to get set correctly.
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Health C.
Jun 2, 2020
It's a great start
It's a great start, but it needs to be easier for patients. Many patients can't follow the instruction to text ADD facilityname firstname lastname They should just be able to text their name alone (without the word add, and facility name) to sign up for the waitlist. Also, there should be a way to sign up for different clinics so we don't get optometry patients mixed up with regular appointment clinic patients. Otherwise, it's pretty cool.
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customer
May 18, 2020
This product offers a simple solution…
This product offers a simple solution and is easy to use The only downfall is if you have multiple devices using the waitlist, they do not sync up so you have to constantly refresh the web page.
Response from TablesReadyMay 18, 2020
Thank you for the nice review. The app does sync up the data across multiple devices in real-time, or it is supposed do. The only time this doesn't work is if people are using Internet Explorer, or perhaps if the wifi is not very strong. Feel free to reach out to support at tablesready.com if you'd like help trying to troubleshoot this!
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Doug
Feb 8, 2020
Delivers as promised
Delivers as promised, easy to use and deploy.
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customer
Dec 11, 2019
seamless
seamless. easy to use.
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PORNTHEP
Nov 13, 2019
System bugs
Can't change font. They are too small. Also, there is a bug on the software. We put in reservation and it sometimes, doesn't show till we have to reboot the tablet. Please correct this part. Very important
Response from TablesReadyNov 13, 2019
Hi there, I'm very sorry you're having difficulties with the reservations system. We have hundreds of customers using it, and this is the first we've heard of any issues. Can you please email us at [email protected] with a more detailed description of what steps you take to reproduce the error? Or, if it happens randomly, anything you can remember about when or why it occurs. Also, what operating system and browser you're using. Also, we can help you with getting your font size right if you let us know what kind of device you're using our system on (web browser, iPad, etc.). Thanks! Mike
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