tablecoversnow.comReviews of tablecoversnow.com

I was new to ordering from TableCoversNow, and my first purchase was a table cover. I’m also new to doing vendor events, so I really needed things to match and arrive on time. The table cover arrived quickly and it was perfect—no complaints at all. Right after receiving it (around the first or second week of October), I ordered a matching banner. The table cover color was listed as Stone or Taupe, but those exact names didn’t appear in the banner options. One of the banner colors looked like the right match, but I wasn’t completely sure. I added a note to my order asking for confirmation that the banner color matched the table cover. I also called and spoke with a representative to make sure the differently named colors were indeed the same. She assured me they matched and confirmed the banner would coordinate with the cover. When I placed the banner order, the shipping options all showed estimated dates still in October, which meant the banner should have arrived before my November 1 event. I chose the option that showed safe dates. Despite this, the banner never showed. A week passed—still nothing. Another week—nothing. I didn’t receive it until a full month later. Each time I called or emailed, customer service insisted I “chose the wrong shipping,” even though I selected the option with dates that should have arrived in October, not a month later. After several back-and-forth conversations, I was finally told it had shipped and was with FedEx. It then sat for another two weeks in California without moving. When it finally arrived, the storage bag I paid extra for was torn. And when I pulled out the banner, it was white—a color I never selected or requested. I immediately called and submitted images. Customer service has been the worst part of this whole experience. Every email came from a different person, no one followed through, and every response was a new excuse instead of a solution. No one addressed the torn bag, and no one acknowledged the fact that the banner they sent doesn’t match my branding at all. Now I have a banner I can’t use, a damaged bag I paid extra for, and no resolution from anyone at this company. I am extremely disappointed and frustrated. This experience has been exhausting, and at this point, I’m planning to have my lawyer contact them.

The tablecloth that was advertised on the website was not what we received. It was supposed to be a fitted tablecloth. The tablecloth we received hung loose and looked sloppy. There was also an oil stain on the tablecloth when we received it. They would not let me return the tablecloth. Would not recommend.

I made an order for a table cover for fast shipment and paid $80 solely for a quick production and shipping. The table cover was over $200. I made my order in the morning and in order for it to be shipped the same day and make it to me on time my proof how to be approved by 5 PM. I waited and waited with no response from the table covers now team. I called them around 1 PM asking for an update knowing that it needed to be done quickly. They had no news and then finally sent me a proof at 4:50 PM to be approved by 5 PM. I glanced at it, it has the correct writing and image and the correct colors written on my proof of 285C. I immediately approved, followed up with an email, and was so relieved that they came through on their promise. Or so I thought… Much to my surprise the following morning I woke up to an email from table covers now saying that their production team has started processing my table cover but in the incorrect color of 289. That is a light blue instead of royal blue. Light blue is not one of my company colors and would not make any sense for me to have a table cover made in that color. It is not the color that I approved in my proof. In that email, they said that since they started processing that if I wanted the color to be corrected to 289 I would have to pay $44 more!! For them to fix their mistake! And on top of that, it won’t get here for another five days late now. So, the rush, shipment and processing that I’ve already paid $80 for is long gone, I will not have my table cover in time for the event that I need it for, and I have to pay $45 more for them to fix their mistake? What a scam of a company. Bait and switch, do not trust them. I will have to do a charge back unfortunately and report them.

My cover arrived AFTER the guaranteed delivery date and arrived damaged. Every support agent has no clue what is going on and offers no resolution. Tablecoversnow literally stole my money and sent a garbage table cover direct from china. insane.

Would not recommend if you need to get your product on time. Would not trust for something urgent or important.

Run from this company. Nothing is on time. Then you’re lied to promised calls back which don’t happen. It’s all complete craziness. Do not buy anything from here.

They are a China based company that has horrible customer service and will not fix any mistakes they make. Avoid at all cost.

Scam - Avoid Guaranteed delivery is a scam. No notifiction that they wouldn't make my deadline. Asked for shipping tracking info and was never sent. Had to call the day of to get an update and they said they had to talk to production team. This was at 6:00PM the day it was supposed to be delivered. All they offered was half of shipping to make it right. I then told them to cancel the order and refund. Said they'd send a refund email. never sent. Emailed me at 3:00AM saying they'd refund my shipping costs. Told them to cancel again and refund. They then shipped the product even though it was still too late and I told them to cancel now twice. They still shipped the product even though I canceled. Finally they claimed they refunded tbd if I get it. Customer service all along was no help. I would definitely avoid this company. If you go in and do a deep dive on their reviews they look to ball AI written or paid for. Just use logic on this one. Avoid at all costs.