tablecoversnow.comReviews of tablecoversnow.com

I purchased a banner for my small business, and when I opened the top part where the pole that holds the banner up was bent. I reached out to customer service, sent pictures, and was basically to bad, so sad, when we sent it, it wasn't that way, so you are stuck out, it will still work. No offer to replace it or any other resolve. they offered a 15% discount to spend more money. Why would I do that, if you've shown me you don't care why would I spend more money with you. Their customer svc, sales team suck. The retractable banner equipment is VERY thin, I DO NOT recommend them at all. These people that don't care about small business, they kept offering me meniscal discounts to spend more money with them, whom I do not trust anymore. It's ridiculous that larger business, take advantage and don't give a flip about small businesses, most small business are funding their business from their income. And to waste over $100 on something subpar, is difficult. For small business every dollar count.

I ordered a black tablecloth with my logo. They shipped me a light blue table cloth with my logo. Receipt is clear as day. BLACK. They are refusing to remake it for free.

I placed my order for a specific date, they changed it to a month later because I used a promo code they sent. When I asked to have it expedited, they wanted to charge my $60 and a 30% restock fee if I cancelled. This company is horrible, stay away.

I never received my item which ships from China. DO NOT TRUST THIS COMPANY. They kept telling me the product was stuck in customs and there was nothing they could do. UPS said it had cleared customs. They kept telling me they needed an update from UPS. I talked to UPS multiple times and they clearly had it and lost it. The company kept kicking the can down the road and refusing to give me an update or offer any replacement. TERRIBLE COMPANY. TERRIBLE SERVICE.

I ordered two white table covers with my black logo from TableCoversNow.com and the entire experience was unacceptable. The covers arrived in what appeared to be overseas drop ship packaging, crammed into a thin plastic mailer that was excessively and sloppily taped. There was no structure, no protection, and no sign of professional handling. It looked careless and rushed. When I opened the package, both “white” table covers had a clear pink tint. Not subtle. Pink. Completely unusable for a professional booth setup. I contacted customer service immediately. They asked for photos, which I provided. The pink discoloration was clearly visible. They apologized but then claimed the photos were not sufficient and demanded that I fully spread the covers out. I did exactly that and sent additional photos. The fabric was still pink. They responded again with more conditions. Now they required that I fully set the covers up on a table outside in direct sunlight before they would consider doing anything about it. This requirement makes no sense. My booth is never set up in direct sunlight. A table cover is either white or it is not. Lighting conditions do not turn white fabric pink. At that point it was clear they were not trying to resolve the issue. They were creating procedural obstacles to avoid taking responsibility. Poor packaging. Incorrect color. Repeated photo demands. Constantly shifting requirements. This was a frustrating and unprofessional experience from start to finish. I would not recommend this company.

Seriously, find a different vendor. Full stop. They modified the files I sent them to match their screen colors and it came back wildly different than everything else i’ve printed with the same exact files. One being a very similar substrate that I ordered elsewhere at the same time. The template they have you use isn’t print ready so they have to, at the very least recreate the production file. They have absolutely refused to reprint the piece properly citing “the print matched the screen colors” which is NOT how that works. Screen colors are never going to match printed colors unless you mess with it but even then something else will likely not be right. Last, they print these in China which I was unaware of from the jump. Not really a huge deal, China does great work generally but my guess is they don’t want to fly another package across the pond. This has been a week long pain in the @ss, please don’t willingly subject yourself to the 3 automated emails per day every couple hours saying “we haven’t heard back from you so we’re going to close this ticket” after taking 3 days per real human response. Lesson for any businesses out there having similar issues with first time customers, stfu and just redo the work. Losing out on the ungodly amount of advertising they spend on me even after having ordered then making sure I only order one time but not fixing a problem wether you caused it or bot is literally the stupidest thing you could do.

RUN! from this company. This company’s customer service is terrible and doesn’t take any accountability and are not solution based people. They will take your money and if anything happens, you are out of luck with this company no matter what. If anything happens with your order- you best to submit a chargeback right away. Will never order from this company ever again and I advise anyone to not be fooled a place an order with them. They have a return and refund policy and do not honor it! Just a bunch of robotic scam artists.

I placed an international order with this company and paid in full. The company claims the order was shipped but later stated that the carrier returned the package to them due to an “incorrect company or receiver name.” I never received the package, and no delivery attempt was made. According to the company’s own website, in cases of delivery issues they state that redelivery attempts and/or holding the package at the carrier’s local location will be attempted before a package is returned to the sender. Neither of these actions occurred in my case. The package was sent directly back to China without any redelivery attempt, any hold at a local carrier location, or any notice or opportunity for me to correct the issue or collect the package. Despite the package being returned to the seller and never delivered to me, the company refused to provide a refund or a free replacement. Instead, they offered to remake the order only if I paid an additional 50% of the original cost. I ended up having to go through my bank to get refunded. This contradicts their stated delivery policy and shifts responsibility to the customer even though the seller’s own procedures were not followed and the goods were never delivered. I believe this constitutes an unfair and potentially deceptive business practice.