Mitch E.
over the years I have bought tablebases…
over the years I have bought tablebases for 3 different restaurants. the customer service has always been great on my last order I found that I needed two more bases after we got open and I was told that my past history as a customer was unimportant, it did not matter how many bases I have purchased in the past the price for two bases is much higher. If I did not need to match the existing bases I would have gone elsewhere. I will buy tables elsewhere in the future because they don't really care about long term customers. They are very short-sighted, many people have asked where I got the tables; my new answer will not be tablebases.com
Response from Tablebases.comNov 7, 2019
Hi Mitch, We are so sorry to hear you were dissatisfied with your recent purchase experience! Thank you for your feedback. Of course we do value all of our customers and we appreciate your continued business. The prices for the bases you chose have not changed, however, this time you did not qualify for the bulk discount that you received previously. We offer the same prices and the same bulk discounts to every customer. I know one of your bases arrived damaged, and we shipped you the replacement parts right away. We always strive to provide the best customer service that we can and to quickly address any issues that may arise with an order. If you have any questions or need further assistance, please don't hesitate to contact us and we'll be happy to help. Sincerely, Tablebases.com Customer Service