Tableau SoftwareReviews of tableau.com

Spammy cold calls from a call centre in India. Numerous calls.

A powerful tool but the worst customer care I have experienced, if you have an issue better you cancel the subscription and find another software.

Tableau has the worst customer support. Not because of the reply was late but because they show buy buy on their all linked pages. You have to think about your customer time atleast you can make it little easy to access

While the software is OK, their customer service is terrible. Not "bad" - just the worst customer service you have probably ever experienced in your life. The whole "activation keys" and "licenses" business is a mess - you end up having tens of different keys and accounts and whatever, in 2022 this is already a joke. Then when they mess up with payments and renewals - oh they do! - you enter a surreal loophole of idiotic mails from Salesforce, asking you to access the Saleforce portal (that you don't have access to, because your only a Tableau customer), and so forth. But the cherry on the cake is when you get in contact with their Customer Service representatives, who are the human version of the stupidest bots you have ever interacted with. Do you have a problem? Don't worry here's a link. The link doesn't work? Here's another one. This doesn't work either? No problem, here's another one to infinity and beyond. I wish I had never bought Tableau. We will now start a very expensive process to get rid of them asap.

The Tableau software is a powerful tool for creating visualizations; however, their support is horrible. Tickets can stay open for months without even a single reply. We constantly have a new AE that may or may not reply to emails. Tableau has some of the worst customer services of any company I work used.

Tableau products and support have gone downhill since salseforce acquired it. I've seen some really good staff leaving the company because they don't like the new restructure. I've opened cases and just no response for weeks. The account manager apparently had moved on to another team and not responding to emails...

Unbelievable bad technical service. It has been over 3 weeks and we have not been able to get technical help. The sales team tells me this is typical standard service response time, wait a long time and hope someone calls back. Our sales rep was gladly attempted to sell an enhanced service package. Their standard can be described as poor (F) rating. Would the enhanced plan be poor++ (D) rating? Since we are a company <$250M, we get no respect. We are strongly considering another BI application. If we stay with Tableau then we need to recognize their terribly bad service and be self reliant.

The absolute worst support ever. We have a support ticket that we opened in November (it's now March) that they haven't responded to at all. The standard response from them, if when they do respond, is always just a link to 30 other pages, none of which answer the question that was asked.