Tableau SoftwareReviews of tableau.com

Worst customer service I ever experienced in my professional life. Don’t buy this product!!

We have had a really bad customer service issue with getting this software billed correctly and are really disappointed with the lack of accountability with the sales rep and good luck with getting a refund on software (Tableau) if you have problems. My boss and I were excited to try Tableau with our business data to make reports and get better data analysis as their ads imply. We bought a one year trial and got connected to a sales rep that created another account and proceeded to charge us for another subscription. After multiple attempts to get them to use the subscription that we paid for and failing, the President of our company decided to ask for a refund. We now stand with a debt collectors notice and have not used the software since we tried the initial set up. Avoid this sales force company!

Think twice before signing up to Tableau. As a small business you will get no service or support and they will try to get as much money as possible from you in any instance. Very aggressive sales tactics, highly impersonal.

Aggressive, unpleasant experience. Until this week I was a big advocate for Tableau - as a data consultant, it was my preferred tool for clients to use. Not anymore. For one client renewal they've acted unreasonably, threatened debt collectors etc. Suffice to say I'll be warning everyone to avoid them. What a stupidly short-sighted move over a single license at renewal. The client won't use them again, and we won't advocate for them. Avoid!

Since it was acquired by salesforce their service went down the gutter . The account reps response time increased and most importantly the level of service turned to one of the poorest that I've ever received. Moved to looker

Our company had one Tableau Cloud Creator license and when we downloaded the Desktop version, the only way to do it was apparently through a "free trial" even though our rep told us that our Creator license price included the Desktop version. I asked our rep: "Question for you - I downloaded Tableau desktop today, but the only option I saw was to sign up for a 14-day trial. I thought it was already included in our subscription so I wanted to make sure that the 'trial' doesn't cost anything extra when the trial period is over ? " And her exact response was, "The trial does not cost anything, it is a free trial. I do see an active trial in your file - you are ok to use it if you'd like. Once it expires your license will take effect." I told her that she hadn't answered my question and asked for a call to discuss and never received a response. Meanwhile, Tableau did add another license (that we did not request) and it has been weeks and they still have not resolved it and keep sending us "outstanding invoices." Beware - their pricing and the way that they handle adding licenses is not at all straightforward and response times are terrible.

Great tool, but horrible customer service operations backing Tableau. I believe Tableau should have its own Customer Support team and not a sub of Salesforce. With the cost of the Tableau License one would expect a better support service. Too bad!

Terrible site, terrible dashboard, impossible to delete account, impossible to contact support