System PaversReviews of systempavers.com

I couldn't be more thrilled with the work System Pavers did on my backyard! From start to finish, the team exceeded my expectations in every way. Cesar Alvarado, the project manager, is truly exceptional. His eye for detail and ability to visualize the outcome made the entire process seamless. He took the time to explain every step, ensuring I was comfortable and confident in the decisions being made. Janel Jones, who helped me with financing, was a joy to work with. She's personable, well-informed, and made what could have been a stressful process completely hassle-free. Paulino, the hands-on craftsman, is incredibly skilled and hardworking. His dedication to ensuring the design was executed perfectly was evident throughout the project. He’s not afraid to get his hands dirty, and his craftsmanship is top-notch. Thanks to System Pavers, my dry, drab backyard has been transformed into a stunning resort-like oasis. I now have a space I’m proud to share with family and friends. If you’re considering a backyard makeover, look no further than System Pavers—they’ll bring your vision to life and then some! Thank you, Cesar, Janel, Paulino, and the entire System Pavers team, for your incredible work!

System Pavers is HIGHLY motivated and well optimized to make the sale – but they WILL NOT stand behind their “system.” If/when problems develop (even due to their own failures), you are on your own. After a very high-pressure sales pitch (disguised as a “design meeting”) with all the accoutrements (fancy PowerPoint demonstration, a copy of their very large surety bond, commitments that they will stand behind us, and a “discount” that magically expired the same day), System Pavers completed our $60k backyard paver project in September 2021. Over the next few weeks, the pavers began to separate, sag, and “crown.” Also, the drainage in many areas was toward the house, not away from it. They did come back a couple of times to remove pavers, recompact, and reset. However, when failures continued, they asked us to let the system fail for another year so they would only have to do a major rehabilitation once. When that year elapsed, they were nowhere to be found. Very difficult to get them to come back out. Then, instead of fixing the failed system, they had a soils engineer evaluate. The engineer’s report confirmed they did not properly prepare the subgrade. They recently sent an email essentially saying they didn’t want to keep spending money on their failed system. They also claimed the warrantee would not cover the repairs. They are simply walking away, leaving us with an unsafe, embarrassing backyard and a worthless major investment. What a joke. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY.

Pros: Slick Sales Pitch Fancy Website Cons: Subcontracts ALL the work Heavy Overhead 1) Sales Manager (never seen) 2) Phone support ("Please wait for the next representative") 3) email support (answered only half of my messages) 4) Lots of text messages even though I said "No Texts". 5) Project coordinator (first one never showed); second one was onsite a total of 3 hours out of a total of 70 hours wall clock time The first crew spoke no English and I speak no Spanish. Crew began work destroying stuff a full hour before the "Project Coordinator" showed up. By then I was fed up with the crew and vice versa. They left. "Project Coordinator" said it was my fault because I insulted them. By now I had paid 2/3 of the project cost even though almost nothing had actually been done onsite. The second crew arrived the next day. "Project Coordinator" spent an hour with the crew and disappeared. I didn't see or hear from him for 6 days. The crew finished (after blowing a thick layer of concrete dust from the sawing operations all over everything) and left. The next day "Project Coordinator"  shows up for a "Final Inspection". It fails due to drainage problems. 3 days go by and the crew shows up unannounced to fix the drains. This time they pass. "Project Coordinator" sends yet another text saying he will stop by for final payment. But he never shows. He repeats this scenario a second time. I sent a message to the company asking for a different "Project Coordinator". He shows up with the final paperwork but it is wrong. The amendments aren't included. We rescheduled for the next day. This time everything is correct. Good thing. I'm REALLY tired of the incompetence demonstrated by this company. If I had the name of the crew they hired, I could have hired them directly, bought the materials myself and reduced the cost of the project by 40%. But they say: You are covered by warranty and "Full Satisfaction Guarantee or your money back". Yes with all the typical "fine print" that effectively nullifies both.

Sarah at Hafield Pavers was brilliant. My 91yr old mum needed some skechers so that her feet were comfortable. Sarah suggested which ones would be suitable and my mum has hopefully 2 pairs of comfortable shoes. Thank you Sarah.

We had our patio done with System Pavers. Jessica was our first point of contact. She is AMAZING. She was in contact through the entire process. Mark our On Site Manager was GREAT. The guys did a Fantastic job. I would recommend System Pavers again and again. For the best service...Ask for Jessica as your Project Coordinator, I promise she will not disappoint.