Stole My M.
This company took my money for nothing
This company took my money, and never provided me with anything. They never reached out to me again. When I asked for a refund, they didn't give it to me. Not to mention charging me an extra $20 to use a credit card in additional to the initial installation charge of $220. They stole $240 from me and have not refunded it.
Response from Synergy Internet LLCAug 13, 2021
Dear Customer, We are so sorry to hear that there were issues that prevented us from providing you with the service you expected. Synergy is not in the business of stealing money. We are interested in long-term customers who stay with us for years. Unfortunately, company policy clearly states how refunds are provided. For more insight, you can read our refunds policy on our website here: https://www.synergyinternet.us/mt-content/uploads/2021/08/refunds-promotions-and-offer-disclaimers-policy-8122021.pdf While we strive to be as efficient as possible, hiccups do occur. We cannot legally hold onto your money if you have not received a service. We do have a policy in place regarding how you will receive refunds. We suggest following that policy for a quick return of your funds. Feel free to chat with us Monday through Friday, from 9 am to 4 pm, PST or call us at 855-7-SYNERGY, option 2, to speak with a representative concerning your issue. We are growing and always looking for ways to improve our service. We appreciate your feedback. Once again, we apologize for any inconvenience this may have caused.