Synergy Internet LLCReviews of synergyinternet.us

I tried to warn everyone about this company that I “worked for” never got paid after working for free for 3 months ! Took money right from my kids mouth ! I’m sorry this happened

Synergy internet no good crooks, liers, and thieves. Almost 2 years to the date my husband and I purchased a super box from them we never received the super box and they will not refund our $299 dollars we have tried to contact this company on many different occasions by phone only 2 times out of the 1000 times we called did I speak to a live person both times got broken promises to send us our refund I’ve tried sending emails tons of them with no response to any of them. What kind of a company just takes money and then fail to pay the person back. I tried calling them just before the holidays last year and I spoke with a man who promised he would take care of our situation right after the new year well that was a big fat lie still nothing from these people. I have never been treated so bad by anyone in my life. I guess it’s time to contact the BBB and my attorney

I ordered fiber optic internet for a second home we have in Charlotte, NC back in August 2022. The internet was installed by A T & T in August. They told us that they would be back to bury the fiber optic wires for the internet. We left Charlotte, NC near the end of August 2022 and just assumed that would be taken care of. Well, it wasn't. We came back to our 2nd home on Saturday, April 8, 2023 and the wires are exposed and have not been buried. We are lucky that no one has cut them or mowed over them. They are a safety hazard for us to enter the home. I have tried to call Synergy Internet at (855) 779-6374 for 3 days but I get a message that the number is not in use. How can I get help with my issue if I cannot reach anyone.

I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation team to see what went wrong, then never responded back. Today is 1-31-2023.

Unfortunately this is not a good review.. for customer service. The internet service is good.. but not the customer service. This is the second time that I have had an amount taken directly out of my bank account without any authorization.. and when I try to call and speak to a live representative.. the company is set up to make it so difficult to speak to anyone that it becomes frustrating and stressful.. and I can just imagine how many customers get ripped off like this because they just give up and let it go. There needs to be an easier way to speak to a live representative.Also this company claims we have to authorize payment through our bank which is complete bs. When I first signed up with them they took my credit card over the phone so no they don't always use a third party.

This company offers a service that is subpar. Our internet stopped working in September 2021. It took 3 weeks to get a response from them on why it happened and what to do. We returned the router and was told the "check was in the mail" and I still don't have my deposit back. DO NOT waste your time as they have the worst communications as well as service that obviously failed for us!

My computer crashed. I contacted synergy internet as they had an add in Craigslist stating they fix computers. I described the problem to Calvin Williams and he said it should be no problem for his company to fix it. He requested payment in advance of which I obliged. He came over the next day to pick up my laptop. I let him know how important the information on the computer is to me and that I needed back ASAP. He said not to worry it would be ready in 2-3 days. 3 days later I called for an update only to be told they needed a few more days. This went on for 2 weeks before being told that they needed to replace the hard drive as well. Being desperate to get my computer back I sent them more money for a new hard drive. Once again I called twice a week only to be told they're working on it and that they want to make sure it is done carefully and accurately. This went on for a few more weeks with the same response until they finally told me it was fixed and I will be refunded fully for having to wait so long and that it will be shipped out in 2 days. It wasn't shipped and at this point my patience had run out. I called everyday until they finally shipped it to me. After 6 weeks of stress I received my laptop back and it was in the same exact state as when they picked it up. They never even attempted to fix it! A different company was able to fix my computer in less than 24 hours. It's been a month since I was promised a refund but I never received it. I'd bet the review below on Jan 25, 2022 is Calvin Williams himself.

It's hard to tell what has been the worst part of dealing with Synergy - the incompetence or the lack of accountability.  I've reached out countless times trying to get help and they've never answered or followed up in any sort.  Out of the 40+ emails I've sent, they've only replied maybe 8 times total.  However if you dare call these frauds out on their lack of accountability, they're quick to argue and defend their inability to accomplish simple tasks instead of taking 5 minutes to actually solve the issue.   I've been trying for SIX MONTHS to get a refund and have no luck. I initially put a deposit in September after moving to a new home, and gave them a very explicit date I needed internet installed by. They promised I'd be set up by then. After that I heard absolutely nothing from them. 2 weeks after my needed date I still didn't even have an install date *scheduled*. After I already got a real internet company to set me up, I asked for a refund. After getting nothing in the mail in the following month, I eventually filed a chargeback trying to get my refund that way. They lied and sent Venmo a picture of a refund check when in reality they do some sort of refund-by-email process. Fed up I left a bad review on here and they quickly replied threatening me with their legal department. I edited my review in good faith to work with them, and they did start responding. However, 3 months later I'm still not sure if they actually tried to refund me or just lied to buy more time. Their "email refund" platform mysteriously doesn't work with Gmail or iCloud email addresses. They then said they'd send a paper check. 2 months later I've seen nothing and they've completely stopped responding again. I've been trying since September to get my $300 back, emailing and calling nonstop, and have lost all hope. Synergy team - I'll gladly remove this review as soon as you ACTUALLY SEND ME MY MONEY BACK. Please save the legal threats - it's not slander to call you frauds when you took my money, delivered no service, and won't refund the deposit. If you're planning on using Synergy at all, don't.  Save yourself the time and headaches and look elsewhere.  As morally bankrupt as the other large telecoms are, they at least have a shred of customer service. If you search on LinkedIn you can’t find anyone willing to say they work at Synergy - what does that tell you?  They intentionally scrubbed their web presence so nobody knows who is defrauding them. Don’t become another victim of these thieves.