synder.comReviews of synder.com

Awful! Left our business high and dry! We were using as a business critical api connector between our invoicing platform and accounting software. Suddenly invoices weren't appearing in our accounting software which can have large knock on affects. I had no resolutions provided or anyone look into, the CSM kept spouting random 'fixes' and 'causes' none of which came close to resolving the issue and clearly weren't the root cause. I requested the matter be escalated and resolved asap with them also confirming our data integrity. All I received was a rude and obnoxious email lecture from a TSE called: Andrew Ivanitskiy, who's only fix suggestion was to change our business and how we billed. Absolute farce, wouldn't trust them to send a letter let alone critical business data.

Very Clever Company. they charged me 5 times for synching my transaction for the 2023 year, do not recommend it, their prices made you confused, they are not straightforward,

Dishonest billing practices. I opted for a subscription, at £110 per month, without prior consent i have been charged additional syncs, and they have upgraded my subscription to £178 per month without consent. I am currently paying for syncs i don't need.

Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not really have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind. Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea. Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. Definitely not happy with the current state, as we have one person nearly full-time monitoring Synder. Update: Weeks later, the tool is still not really working. Errors and red flags are everywhere. We are in 24/7 contact with support but no solution in sight. Update: The tool seems to be running now. Support was very attentive in trying to help us, but it still took months to fix everything and be back on track. Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company.

Extremely dishonest billing practices - it's impossible to cancel your account online. Sure, there's a button to cancel, but when you click it the only two choices are "keep my account" or "schedule a call with us to be allowed to cancel your account" ------ UPDATE: Synder's reply below is false. Notably, they respond on TrustPilot, but they still haven't responded to my emails requesting a cancellation. They continue to refuse to cancel my account without be submitting to a phone call with them at a time and date of their choosing - even though I signed up online, even though I expressed that I do not use the product and do not care about the data. I even called them and spoke with a live person and requested a cancellation. They refused to cancel on that call.

Absolute disaster. Have been using Synder for close to two years. Won't be renewing - it's not worth the stress - here's why. Several months after using Synder, eventually realised it wasn't syncing VAT information over from WooCommerce/Stripe to Quickbooks. Their marketing pitch at the time made it appear like this would be taken care of during the sync. Not the case. This ended up with several months of incorrect reporting to HMRC VAT, which is obviously a terrible position to be in. Initially Synder were decent with support. Had someone on the phone to deal with the issue and understand the cause. Had some other issues too with transactions not being synced properly, but they gave some free sync credits as compensation for the trouble. VAT rules were setup in the account to take care of the problem. Fast forward to this year. The VAT rules in the Synder account mysteriously dissappeared on 1st April. Meaning again - incorrect VAT reporting to HMRC, which didn't get spotted until much later. This can totally screw a business. Worse still, Synder support is absolutely bonkers with how they're (not) dealing with the issue. The only communication line is a terrible email support service, with a ~1 day delay on replies, which then seem to ignore the very carefully explained issues. Phone support is no longer an option. BUT! I can pay 199 USD for a 1 hour screen share support, to discuss a problem they are responsible for? Bonkers. Synder was supposed to make accounting easier. At this point it's actually easier (and with far fewer financial consequences for your business) just to manually reconcile the transactions. We're going to be urging the 20+ clients we've (unfortunately) recommended to use Synder to consider another solution instead. EDIT: Posted after Synder responded to our review. All that's become clear is that Synder has retroactively modified the terms of the 12 month subscription by attempting to bill us an additional 10/20 USD a month for a feature that was originally free when our subscription commenced. On top of that, they did a terrible job of notifying us and caused our business financial damage by removing the feature that should have been available to us until the end of our subscription. Even more astonishingly it's taken Synder several months to get to the root cause of this issue for something they should have already been well-aware of. But only after our subscription renewed for another year, of course. Their solution is now the we pay the additional 10/20 USD a month for the remainder of our subsciption to use the product properly. What a swindle.

For more than 1 month, the transactions made via Shopify payments are not imported into Synder (for some reason). Because of that, I cannot create invoices for my customers into Quickbooks, which is SUPER important to every business. I have contacted the customer support multiple times, and they keep answering they are on it for more than one month! Absolutely nothing has been done. They don't seem to understand the urgency of the topic... Also, there are way too overpriced. Some competitors offer the same for 3 times cheaper. Finally, be careful with the reviews on the web, as they are manipulating them. They offer free credits in exchange of reviews.

I have received a terrible service from this company. The system is not clear and (mistake on my part) paid annually instead of monthly. I raised this with the team who smugly advised that their terms and conditions do not support a refund. I took this on the chin and requested that they cancelled my annual subscription going forwards, to then find another annual charge a year later. I contacted the team who again, smugly referred me to their terms and conditions and refused to process a refund for an account that has sat dormant for the year. I will be raising this with by Bank to claim through a charge back. This is a terrible company, with zero level of service. Do not trust them.