SymantecReviews of symantec.com

If you need a SSL urgently, it is not the company you should apply for. The approval process is very long, more than 3 business days. You can find cheaper and more fast services from other providers.

Trying to get an invoice for a subscription is so difficult. Really need to sort it out. They didn't ever email it to me and couldn't get it online. Had to wait 15 minutes to speak to someone who put me on hold for ages all for a simply invoice. He then said it is going to take up to two hours to email it to me.

Tried to buy this product following excellent recommendations. Was ready to pay when the website rejected my landline phone number - I am a cave person and do not use/need a mobile phone except for websites! Used online chat and after the same questions repeatedly I was transferred to someone else who promptly closed the call - Jordan F: Hello, ... The agent has ended the call. What impressive customer service. I tried phoning - hard to find a number and when you think you have fought your way through to a call back it is online chat! Yet another call handler who cannot read and treats you like a insignificant idiot. I am a potential new customer who was treated appallingly. I can't imagine the brush offs if you are a customer in need of support. I couldn't buy this product for which I suppose I am very grateful - thank you for your poor customer service you have sent me to other providers.

Shocking. I may be partly culpable for this for not noticing sooner but not half as guilty as Symantec. I suddenly realised that I was paying for my renewal twice a year - blame it on being time-poor and over-worked like many of us. I have one Mac at home and had bought Norton in store at the same time - 4 years ago and it was on automatic renewal. Apparently, or so Symantec claim, half way through the renewal year I totally forgot I have Norton already and went online and bought it again hence I had two subscriptions that I was paying for. What complete and absolute b*****s. Of course that DID NOT happen but how can I prove this! I did a web chat with someone at Symantec who eventually said they'd extend the current membership for an additional 6 months to compensate me. How woefully bad is that. To make matters worse, when I was telling the sorry tale to a neighbour they told me that they'd had the renewal on their previous PC taken from their bank for 4 years after they had replaced their PC with a MAC and Symantec must have seen that this product was NEVER being used but continued to take the payments for it. This is not good enough.

WORST CUSTOMER SERVICE. I PAY AUTOMATIC SUBSCRIPTION FOR BOTH (ENDPOINT AND ENCRYPTION). I HAVE BEEN WAITING 2 MONTHS FOR THE ENCRYPTION PRODUCT, I HAVE ALREADY PAID. THIS ENCRYPTION PRODUCT DOESN'T NOT SUPPORT WINDOWS 10 LATEST UPDATE AND IF YOUR LAPTOP UPDATES YOUR HARD DRIVE WILL FAIL! YOU WILL LOSE YOUR DATA. SYMANTEC WILL NOT HELP YOU ALL THEY SAY IS TO WAIT FOR AN SYMANTEC UPDATE TO BE COMPATIBLE WITH WINDOWS 10. THIS ENCRYPTION PRODUCT/SOFTWARE IS A NIGHTMARE PLEASE GUYS DONT WASTE YOUR MONEY WITH ANY OF THEIR PRODUCTS. YOU WILL DEFINITELY REGRET IT. YOU WILL BE ON THE PHONE TO THEM EVERY DAY ATLEAST 2-3 HOURS IN FRUSTRATION. THIS COMPANY WILL NOT DELIVER THE SERVICE THEY PROMISE.

This companies customer support is terrible. I have never dealt with a company that lets so much fall to the waist side. I am simply trying to pay my bill and I can't get ahold of anyone. If you are looking for SSL definitely do not use this company. I highly recommend using anybody else.

Wow! Our experience was maybe 4 years ago but it still leaves bitterness inside and I will share. We had an old laptop in which we subscribed on a monthly basis for Symantec updates to protect our device and every month Symantec automatically deducted our checking account for this fee. We gave up the laptop because it didn't work anymore and Symantec continued to charge us for the automatic subscription even after we have made many attempts to let them know we do not have the laptop anymore. The 1-800 is BS, no one called us back or we were patched through different voice prompts that didn't take us anywhere we needed. We have emailed only to receive an auto reply that our email is undeliverable and so we finally called our bank to stop payment on the charges but even the bank couldn't help us because it's an online authorization made with our debit card...now we are furious because even is as bank owners cannot make the bank place a stop payment on this subscription and we have no means to contact the company to let them know we need to cancel the subscription. It was very disappointing and extremely furiating!! Never again do we plan to use this company. One of those lame subscription companies getting rich off of member subscriptions and forcing us to continue to pay. It's a form of stealing and after 6 months of this crap, we never got our money back for it.

i never had so many problems with an AntiVirus. We are looking into other Alternatives now (malwarebytes and webtoot - they both in stall much quicker, smaller footprint and they don't kill your resources and the best part you don't need to update 4 times a week and reboot 20 times just for it to start working correctly). the Symantec installs never go as planned. They release major updates way to often forcing us to reboot LIVE SERVERS 4-8 times just for the "update' to install and what if it doesn't update correctly? expect to spend 2-4 hours trying to remove it from the machine and reinstalling it and rebooting it another 6 times after running their "removal" tools.. Constant service is expire message for MSP's!!! Especially the CORPORATE version. you think they would test things out a lot more before pushing BROKEN updates to business's. They just released another broken update on 8/2/17 that causes workstations and servers to hang at welcome.. completely unacceptable. we have this product installed on OVER 900 machines.. so going to reimburse us for all the hours we wasted trying to fix your broken product? Symantec is sure as hell not going to. If your looking for a stess free AV product. look elsewhere. hard to give you guys a good review when there has been nothing but issues since day 1 and it seems like it is just getting worse.. I thought very Highly of you guys for the longest time. would always recommend you to everyone (specially the home versions) but I will be moving on elsewhere as I cannot take this anymore.