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Symantec (symantec.com) has 86 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Martin W.
Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.
Kiran B.
I am using Norton products since 1980s with advent of first PCs. My most recent experience is terrible. I have a Mac laptop, and Norton 360 was working fine until I installed BigSur OS 11.1. Norton 360 says setup needs to be completed. I can not uninstall Norton 360 nor complete the setup. Norton support tossed the problem to Apple. Apple engineers worked on the issue for two weeks and concluded the issue with Norton. Now, I have to wipe clean hard drive and reinstall other apps leaving Norton out. This is taking up so much time on my end, and all I get transferred to dept. to dept. and problem continues. Only option I have is to get rid of Norton altogether.
T B.
I've been using Norton Security and Norton 360 for years. I always bought it from a local shop for around £20 and just entered the activation key in the package. But now they require that to be able to activate it you must enter your credit card details and automatic renew is on by default at an inflated price of £84.99. They say that it's now policy and you have to enter your billing details and then can later choose to not auto-renew at the inflated price. But if I buy the software from a shop I've already paid for it and shouldn't need to provide my personal contact details and credit card details to be able to use the software. If you look through the Norton forums, MSE forums, and TrustPilot reviews for Norton.com and Symantec.com then you'll see endless complaints from unhappy people who have been charged inflated prices over a month before their 1 year contract ended. The stress of dealing with dubious business practises is not worth it and they've now lost me as a long-term customer.
Lachapelle T.
I payd for a service that i never got. They lie by contact, and even with billing proof i still got nothing. So i took Bitdefender and take legal action agains Symantec. Be carefull, they are a thief company.
Andy L.
Terrible way to operate a business. Automatically charing a £98 renewal for a product you can purchase on Amazon for £22 yearly. Taking payment automatically - 1 month before it expires unless you cancel it and no email provided for customer support. This is not the way to do business or treat your customers.
David D.
Terrible company, have gotten even worst since Broadcom bought them. They take your money and don't provide the service you pay for. Everything is always down and their support is useless.
Luke D.
Causes constant blue screens of death of Windows 10 64bit, and ruined my internet speed. Not worth it.
Richard Schmidt de A.
I have been a customer for over 15 years and recently I have been getting a couple of emails from Symantec stating I have enrolled in an automatic renewing subscription which is not true, I have already emailed them but unfortunately they have chosen to simply ignore my emails. If you do not remove the automatic renewing subscription from my account I will be forced to file a lawsuit against you.
