SymantecReviews of symantec.com

Symantec was never a really customer friendly company however now that Broadcom has bought Symantec they managed to make it even worse. It's so bad I don't even know where to start. It's obvious they have no clue what technical support is. Their KB's just loop you around and really don't have any use. No in depth resolutions for anything. Their support desk is only sales focused and very rude. It's amazing that after working in IT for 25 years there's still a "customer support" that can frustrate me to this level. The worst I've come across ever.

What a disappointment, they have been taking money from my late mother back account, and do not want to talk about it, can not get to speak to any one in the uk, there call centre created a bogus credit not, wrote to there head office nothing, keep clear of them

Their customer service is non existent. Keep you in the chat queue for ages then when you get to 1st it either drops out or keeps you at number one for an hour. Posn in queue also moves up and down constantly. So awful I have now cancelled my renewal and will go elsewhere.

I constantly have problems with my Norton antivirus. If it actually launches (it often just has a pop up saying Pending.... and nothing happens) it fails to detect viruses. I have had to use the free Malwarebytes tool to detect and remove a virus that sailed past Norton, even though I have the paid Norton 360 Premium version from Symantec. I have had my account suddenly show that I am on a trial that has expired, even though I have paid a years subscription, so the computers have no antivirus cover and they have to start the whole process again from scratch (once when they were talking me through the process of uninstalling and reinstalling it, they omitted to uninstall a part of the software and left my computer unable to connect with the internet - Apple found the problem after 3 hours with their support even though Norton said it couldn't be anything to do with them and refused to help further). I can't contact an agent on the 'phone us' option as I fill in my details and press NEXT - and get taken back to the main contact us page. I can't contact them on chat because I never get my turn in the queue. I get to No1 in the queue or to "An agent will be with you shortly" then suddenly I'm back at 7th in the queue - and so on, never ever getting to speak to an agent. If I could give them zero stars, I would.

I purchased Norton 360 which had a default auto renewal setting, and 5 weeks before it was due for renewal, they emailed to say the renewal subscription would be £84.99 (almost 4 times the standard purchase cost from retailers like Amazon ). I turned off the auto renewal setting and deleted my billing information (in case they took payment anyway), and then they emailed me to offer me a renewal at £29.99. They also tuned off part of my service without notifying me. It transpires that what they call "premium" services (performance tuning etc) are only active when you have auto renewal set on, so when I turned the auto renewal off, they also turned off my "premium" services without advising me. Given I do not want to place the security of my devices with a company that operates this way, I have let the subscription lapse, and have now purchased and installed Bitdefender, which is not only a better product, but is also sensibly priced at £27.99. If you are considering using Symantec, please be aware of the above, in particular the very expensive subscription renewal prices, and the unethical practices they follow to keep your business. A very disappointing experience, and not a company I will ever use again.

support is awful even before broadcom. opened a ticket two weeks ago. don't see any traction in ticketing system after 2 days. went on chat, was told since new license period haven't begin, can't dl the new keys. waited two days after license period started, check ticketing system, still no traction. tried calling, but was on hold. gave up. came back today, still no update. called and was told the ticket got transfer & got lost in the shuffle. but did get answer finally.

If it's possible to give zero star, I would!! What a lousy antivirus software. Their support is almost useless. They managed to link up their useless platform to another useless platform - broadcom interface.

Symantec thinks it is OK to debit people's checking or savings account without authorization. When you attempt to contact them they have a way to state their queue is full and place you on a multi hour hold. I will never use this product again and would caution anybody who is thinking of doing so. Since when does ANY Company get to do an auto renewal a month prior to a subscription termination date without any notification or authorization. OH, OH, I forgot, Silicon Valley millionaires answer to nobody.