Indre
Issue still not resolved.
Ordered October 15th. I’m leaving 3 stars for now. The product itself may be fine, but the customer service experience has been disappointing. After several back-and-forth emails, I’m still no further forward in getting a proper update on my order. Instead of handling it directly, I was told to contact the courier myself. As a customer, I shouldn’t have to chase multiple companies to find out where my parcel is. It is the retailer’s responsibility to track the order and keep their customers informed — not to shift the responsibility elsewhere. If this is resolved promptly and professionally, I’ll be happy to revise my rating. However, if nothing changes, I will lower it accordingly.

