Syght GlassReviews of syghtglass.com

Response from Syght GlassSep 26, 2025

Dear Kyle, Thank you for taking the time to share your feedback. We truly appreciate your engagement and understand that delivery issues can be frustrating. We would like to clarify the situation so that it is clear to you and to others reading this review. The initial delay was not due to any mistake on our part. The address provided for your order was incomplete, missing the street number, which meant the delivery team could not successfully deliver your package. When we asked for the correct details, the first street number provided was unfortunately incorrect, resulting in a second delivery attempt that also could not be completed. Once we received the correct street number and an alternative address from you, we immediately sent a replacement package, which was successfully delivered within 6 days to the alternative address. Customer satisfaction is always our top priority, and we are happy that we were able to resolve the issue and ensure your glasses reached you safely. We also sincerely appreciate your patience during this process, as accurate delivery information is essential for a smooth delivery experience. Thank you again for your understanding, and we hope you enjoy your glasses! Warm regards, Leaf

Response from Syght GlassJul 21, 2025

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the confusion and would like to clarify the situation—for you and for others reading this. Your first order was for reading glasses, which we delivered accurately. After receiving your first pair, you placed a second order—but this time, only for frames, without providing any lens details. To ensure we understood your needs correctly, our support team reached out to you via email multiple times to confirm whether you needed just the frames or reading lenses again, as in your previous order. After a few follow-ups, you replied by email confirming that you wanted the same reading lenses as before. Based on that confirmation, we proceeded with production using reading lenses. However, later during a live chat, you mentioned you actually wanted distance lenses instead. Our team kindly asked you to provide the distance vision prescription so we could assist accordingly, but unfortunately, that information wasn’t provided. We understand there was confusion on your end regarding the type of lenses you needed, and throughout the process, our team made every effort to clarify and assist with patience and care. Despite the fact that the lenses were already in production—normally a non-refundable stage—you requested a cancellation and refund. As customer satisfaction is our top priority, we issued a full refund purely as a gesture of goodwill. Even though this issue didn’t stem from our side, we believe in resolving matters in a fair and customer-focused manner. At SYGHT, we are committed to being transparent, supportive, and doing right by our customers. If you need any help in the future, our team will always be here for you. Warm regards, Team SYGHT

Response from Syght GlassJan 12, 2025

We appreciate you sharing your opinion, though we feel there’s been some misunderstanding. We’d like to clarify a few details for anyone reading this: Shipping & Delivery Time: You chose transition lenses, which typically take 4–6 business days to prepare. We finished them in 4 business days, shipped them the next day, and promptly provided you with tracking. Our shipping timeframe is 5–7 business days, and as per the tracking updates, your package arrived in your state within 4 business days—well ahead of schedule. Cancellation Request: Later you asked to cancel the order after it had already shipped. At that point, we couldn’t stop the package because it was already on its way. This is in line with our policy stated at checkout. Satisfaction Guarantee: We do offer refunds and store credit if you’re not satisfied once you receive your order. It’s simply not true that we only provide store credit. We respect your preference—whether you want a refund or a store credit. “Cheap Chinese Garbage” Comment: Since you haven’t actually received the glasses yet, it’s unfair to call them “cheap.” We stand by the quality of our products, and we encourage you to wait until you’ve tried them before making a judgment. We’re truly sorry you feel this way, and we remain ready to help. If you have any questions or concerns once your order arrives, please don’t hesitate to reach out. We’ll be happy to assist you in any way possible, including issuing a refund if you’re not satisfied. Thank you, Team Syght

Response from Syght GlassMar 17, 2024

We apologize for any confusion regarding the offer. It seems there was a misunderstanding about the promotion. We're committed to resolving this issue for you and ensuring your satisfaction. Please check your email for further assistance from our team.

Response from Syght GlassMar 17, 2024

We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide. Please rest assured that your order is on its way to your doorstep. Your satisfaction is our top priority, and we deeply regret any delays or difficulties you've encountered.