Swyft FiberReviews of swyftfiber.com

It’s great when it works but when you have an issue or your wifi is out you can’t get assistance. You can only speak to someone during regular business hours and they usually have to send a technician out which could take up to 3 days. You have to sit and wait for an available technician and when one comes available they call. It’s very inconvenient and frustrating especially when you run a business and depend on wifi. My WiFi has went out 3 times in 3 weeks.

On 29 Sept 2026 I called the swft sales rep who came by my house. When I called the message said to leave a message and I would get a return call now it has been 7 days and I still have not received a call back. Terrible customer service. If swyft fiber does not want customers then don't advertise and don't go to the customers house and try to sell it.

Had a technician by the name of clancy. He was very knowledgeable and pleasant to deal with. Was very courteous of my work schedule and worked very smart and time efficiently. This company needs more employees like this.

I have had them since they installed fiber in my area in 2022. It goes down once in a blue moon, but comes back up within a few hours.Overall, the only issue that I have ever really had is the billing department. I found out that they contract the billing to an outside source, who apparently has no idea what they are doing. There is another company that just installed fiber in my town. They came to my door asking me how much I pay for Swyft and I told them and they said "we can match it". Why would I switch for the same price when I really don't have any problems. The internet service seems to be legit.

We’re in a semi-rural area where Internet has been expensive and flaky for years. Then Swyft Fiber laid lines down our road and we decided to give it a try. We’re so glad we did! Installation was prompt, although burying the lines took a little time. Speed is excellent and the service had been about 97% rock solid. Recently there were a couple of short outages over a two-week period and Swyft proactively applied a credit to our service. Since Swyft pioneered fiber in our area, AT&T has since laid its own fiber lines. We’re not tempted to switch and hope that Swyft can survive the marketing muscle of the bigger company.

I have been a customer with Swyft internet since the beginning of 2026. My internet is frequently out of service (on average of every week or 2. My router has been changed out twice, a broken wire has been repaired across Highway 113 from my home, many many calls have been made to tech services resulting in a ticket being made for a technician but never shows up. This company needs to be held accountable. This morning (7/8/2026) my internet is out again. This is Raymond Burch at 13268 highway 113.

I have been with this company for several several months and I’ve had nothing but trouble, if I knew what I knew now I would’ve stayed with Optimum cable Internet

Everyone I’ve encountered has been friendly, professional and helpful. However, I am having so many issues since having it installed just 10 days ago. It worked great for two days, then it just started disconnecting for some reason. The first time they told me I would just need to reboot it because it needed to rest. That worked but within an hour it started disconnecting again. When I called back they said they would create a ticket and after three days, a technician stopped by. He replaced the modem (just in case) and thought I might be having issues because of the AT&T router I still had nearby. (I am waiting to cancel this and Dish until I make sure Swyft is going to work for me). One day later, I am still having the same problem getting disconnected even with the new modem. The WiFi went on and off all throughout the day. I’m going to call back Monday and try one more time. Have to do something because I’m paying for two different Wi-Fi’s and two tv services.