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Swordis (swordis.com) has 15 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Alex M.
One stop shop for every single blade of practitioner could need. Prices seem almost too good to be true, but I have ordered multiple blades and they are above and beyond what I could’ve hoped for as as well as as the customer service is flawless. I will order from them again and again.
CJ
Saved for months to be able to customize and order a custom katana from their custom builder service. About a month before I was able to have enough money, they completely changed their system and made it impossible to customize your blade (things such as length, blade profile, what kind of bohi/fuller you want etc. If you want these options now, you have to step up to their premium line which includes their higher end fittings and drives the prices way up. This is terrible for people like me that wanted a nicer blade and didn't care about the fittings (I make my own).
Response from SwordisDec 29, 2025
Hey CJ, We were a bit surprised by this review, so we wanted to clarify a recent change we made. The ShadowDancer custom builder was split into two options: Lite and Pro. The Pro version is exactly the same as before the change, with the same features and the same prices. The Lite version was created to be more affordable. We also reduced the prices of the fittings in this version to make customization more accessible. In short, nothing was made more expensive; on the contrary, we introduced a more affordable option. If the ShadowDancer version is still outside your budget, we also offer HanBon Forge, which is even more affordable. Again, our goal was to make the builder more accessible, not more expensive. I hope this clears things up. If you’d like more information, our customer service team is always happy to help. Thank you, David
Mario G.
Came across Swordis after watching their YouTube video on sword steel types and thought I’d give them a try. Had a few questions about grip finishes and tang lengths, so I dropped them a message. Heard back the same day with helpful advice and even a few photos from their team. My 5160 carbon steel sword turned up quite quicklt here in the UK—nicely packaged, beautifully balanced, and clearly well made. Genuinely impressed with both the product and the customer care. Would definitely order again.
Menelaos P.
Just entered the sword community very recently and let me tell you it is confusing on what steel is right for cutting, for training, what is battle ready.... Swordis is phenomenal when it comes to that. Even though I asked so many questions (they probably laughed at some of them and I don't blame them) , David and Vali were super patient wi th me and to be frank, outstanding and left me speechless. I ordered a Viking Sword, and got all the maintenance tips I could ever need. Then I continued with a custom katana and I even got photos on what type of options I selected as well as highly detailed photos before shipping it out, and the shipping? I got a link that I clicked and had the entire progress of my package backed up by updates from David. The sword was a dream come true, and I did damage the scabbard while trying to sheath the blade in a samurai way even within the first two days of having it. Once I told them this, they ended up sending me a complentary scabbard replacement. The whole experience has been nothing but amazing and I THANK you for all the care and attention. Looking forward to many more purchases!
Krystian
I purchased the Hanbon Forge Nagamaki and was very pleased with both the product and the service. The sword arrived in great condition and matched the quality I was hoping for. The seller was responsive and answered my questions quickly. Overall, a smooth and satisfying experience—would definitely recommend.
Donut M.
I ordered the Musashi folded steel katana, I had some questions regarding what steel the blade was and if I could customize it and I reached out to the support team, Dave from the support team answered almost immediately and I explained to me the customizations I could get and told me the blade steel, (for anyone else wandering its 1095 and spring steel), I thought on it a couple of days before making my order asking Dave multiple questions in which he answered very quickly, I made my order, and an excited to receive my katana, I was a little inpatient at 1st not thinking about the customization I had in my katana and reached out and Dave explained they were doing my customization on my katana. He has been so helpful and supportive of helping me make my purchase, customer service was great and I can’t wait to revive my sword
Jude A.
My order was lost with delivery from UPS and the owner of the company does not want to take any responsibility as she said she does not trust her customers but wants to build her business. Please do not waste your money with this company.
Response from SwordisApr 2, 2025
According to UPS, the package was successfully delivered and placed beside your door, with a photo provided as proof of delivery. David from our support team reached out to explain that, unfortunately, once a package is delivered and proof is provided, it is outside of our control. We understand you believe the package may have been mistaken for trash and picked up by a collector, and we are truly sorry that happened. After consulting with others and taking time to reflect, I have come to understand that even in unclear situations like this, businesses are often expected to take greater responsibility. We acknowledge that we could have approached this more thoughtfully from the beginning. That is why I personally reached out, to better understand the situation and hopefully find a way forward. You mentioned in your reply, “I don’t need anything from you or Swordis as there are plenty of options out there.” You also expressed doubt that David is a real person and questioned the quality of support provided. I want to be transparent. David is indeed part of our team, and he spent a considerable amount of time communicating with UPS and doing his best to help resolve the issue on your behalf. We are sorry if that did not come across clearly. When we take time to assess cases like this, it is not because we do not trust our customers. Unfortunately, we have encountered situations where policies were misused, so we take care to evaluate each case thoroughly. Our intention is always to be fair and supportive, not dismissive. In the past year and a half of doing business and serving our clients, we have only had two similar situations where we could not resolve things as everyone hoped. Throughout, we have always aimed to be fair and honest with our customers. This is also why you were recommended by a friend—because we genuinely care. As a small and growing business, we are constantly learning. Your feedback helps us improve, even when it is difficult to hear.
