SwordisReviews of swordis.com

Response from SwordisDec 29, 2025

Hey CJ, We were a bit surprised by this review, so we wanted to clarify a recent change we made. The ShadowDancer custom builder was split into two options: Lite and Pro. The Pro version is exactly the same as before the change, with the same features and the same prices. The Lite version was created to be more affordable. We also reduced the prices of the fittings in this version to make customization more accessible. In short, nothing was made more expensive; on the contrary, we introduced a more affordable option. If the ShadowDancer version is still outside your budget, we also offer HanBon Forge, which is even more affordable. Again, our goal was to make the builder more accessible, not more expensive. I hope this clears things up. If you’d like more information, our customer service team is always happy to help. Thank you, David

Response from SwordisApr 2, 2025

According to UPS, the package was successfully delivered and placed beside your door, with a photo provided as proof of delivery. David from our support team reached out to explain that, unfortunately, once a package is delivered and proof is provided, it is outside of our control. We understand you believe the package may have been mistaken for trash and picked up by a collector, and we are truly sorry that happened. After consulting with others and taking time to reflect, I have come to understand that even in unclear situations like this, businesses are often expected to take greater responsibility. We acknowledge that we could have approached this more thoughtfully from the beginning. That is why I personally reached out, to better understand the situation and hopefully find a way forward. You mentioned in your reply, “I don’t need anything from you or Swordis as there are plenty of options out there.” You also expressed doubt that David is a real person and questioned the quality of support provided. I want to be transparent. David is indeed part of our team, and he spent a considerable amount of time communicating with UPS and doing his best to help resolve the issue on your behalf. We are sorry if that did not come across clearly. When we take time to assess cases like this, it is not because we do not trust our customers. Unfortunately, we have encountered situations where policies were misused, so we take care to evaluate each case thoroughly. Our intention is always to be fair and supportive, not dismissive. In the past year and a half of doing business and serving our clients, we have only had two similar situations where we could not resolve things as everyone hoped. Throughout, we have always aimed to be fair and honest with our customers. This is also why you were recommended by a friend—because we genuinely care. As a small and growing business, we are constantly learning. Your feedback helps us improve, even when it is difficult to hear.