SwitchkraftReviews of switchkraft.zone

Had some trouble with the product I got, and an issue where I kept getting tossed back in their email subscription after canceling the subscription. They helped a ton with the product issues and the head honcho made sure I wouldn't keep getting looped on their email sub list. All in all has been a good experience, im glad when small/local business takes their customers seriously and these guys absolutely did. If you have adhd the massive variety of interchangeable parts keep my mind busy enough to be focused. All in all honest business and took care of me. Way business should be done. There are a ton of reviews on here that say long wait times but mine wasnt at all. Maybe this was a problem before but the wait time was a large expected but came in quick. Don't forget there are a lot of overly entitled impatient people out there when weighing these reviews.

I want to talk about the good, the bad, and the ugly with this company. I removed one star for the bad/ugly. The good: So I’m going to do the company a solid and give them four stars because I love the product and I have actually ordered more. The kartifacts are great. The customizable options are awesome and the result is a fun, flashy fidget that turns heads and quickly becomes your own. I have spent several hundred dollars on 7 of these toys. I’ve purchased 5 different V1s with many interchangeable accessories and recently placed an order for the pro and skate version of the toys that just dropped. They are definitely a new obsession with me and other members of the household. The company is legitimate and they do make/deliver the advertised products. It is not a scam. They are reputable. The bad: You will likely wait months to receive the items. The one week lead time advertised on the website is misleading. My first order was placed in February and did not arrive until this month. My second order was placed in April and just recently shipped. The ‘order status’ widget on the website I don’t think actually works. My shipped orders will still show as in the queue and future orders might not even say they are valid order numbers. I think it’s legitimately a tool to cut down on the number of questions they receive on order status, but not an actual tool that gives you any real information. Take it with a grain of salt and just be patient. The ugly: I have not personally dealt with any negative or rude responses from them, however, their responsiveness become spotty when they made an honest mistake and didn’t bundle my orders together after saying they would. They had been very responsive until that point, but I gave them the benefit of the doubt and just chalked it up to them being overwhelmed with a small team. I have read stories about them canceling orders when customers complain or approach them with any negative snarky/snide commentary. This is of course their prerogative, however, I can see why people are frustrated when they are constantly dropping new ads and taking new orders while they have an enormous backlog that they have not yet fulfilled. I think they should be a little more upfront on wait times so people know what they are getting into. Their business practices can be seen as unprofessional by some due to these interactions and what can seem like bait and switch ordering/fulfillment issues. TL;DR: The company is legitimate and the products are great. Would order from them again. You will wait weeks or even months to receive your items, but you will get them eventually. Patience is key. Know going into it that you will not get your order quickly. Do not approach them with any sort of hostility/impatience because they will likely cancel your order.