Julie K.
Plan to wait for months
Ordered on 12/27 for son's birthday on 1/26. The website said orders ship in 5-7 days. But then 2 weeks later, I got an email that they are "just a two person team" and orders are now backed up 6-8 weeks. I've sent two emails and a Facebook message for an update - NO REPLY whatsoever. They continue to run paid ads on Facebook to promote themselves, and their website doesn't warn anyone that they are very badly backed up. But they continue to take orders??? UPDATE: contacted them via Instagram and got a quick reply. They looked into my ignored emails, and they had gone into spam. So they were responsive... but my son's item is still expected to ship by... early April. Ordered late December.