SwisstimehouseReviews of swisstimehouse.com

Never buy products from Swiss home times. Fake products and very bad delivery services.

I had an extremely disappointing experience with Swiss Time House after purchasing a Tissot watch worth ₹50,000. Their website clearly stated a 7-day return and exchange policy, which was the only reason I felt comfortable making such a large purchase. However, once the watch was delivered, their team outright refused to accept a return or even an exchange, completely ignoring the policy that was clearly displayed at the time of purchase. Their customer service is slow, dismissive, and unhelpful, offering no proper resolution or accountability. This feels like a complete scam — lure customers in with false promises and then deny any responsibility once the payment is done. I strongly advise everyone to stay away from Swiss Time House. If you value your money, peace of mind, and basic customer service, look elsewhere. This brand does not deserve your trust. I am in the process of filing formal complaints with: Consumer Court (India) Advertising Standards Council of India (ASCI) Department of Consumer Affairs This experience has been nothing but frustrating and disappointing. Do NOT buy from them.

I recently had a terrible experience with Swiss Time House India. I ordered a Tissot PRX watch worth ₹31,500 (Order ID: GVMOZOQIV) and canceled it within an hour of placing the order. Despite this, they deducted 2% (₹630) from my refund, claiming it’s a “payment gateway fee” as per their cancellation policy. The worst part? Their cancellation policy is buried in fine print on their website, so you’d have no idea about this sneaky deduction until it happens. I’ve read other complaints about similar issues with them, where customers had to send countless emails and even involve consumer courts just to get their money back. I have already contacted the consumer court with a complaint! It’s not about the ₹630; it’s about the principle. If they pull this on bigger purchases, it could mean a massive amount of money for literally no service. Has anyone else faced this? What actions did you take?