SwisstimehouseReviews of swisstimehouse.com

Very Disappointing International Online Shopping Experience I placed an order for two Casio Edifice watches from Swiss Time House on October 10, 2026. I paid for the order and expected the watches to be shipped internationally. Unfortunately, the order was not dispatched. After waiting and contacting customer support, I was informed that Swiss Time House was unable to ship my order due to an issue with the required documentation. The company then informed me that it would process a refund and stated that the standard refund timeframe was 2–7 working days. This has been a very disappointing experience. I chose this store, placed an order, paid my money, and waited for the watches, only to be told that the company could not fulfil the order. The watches I ordered will not arrive, and I have lost the opportunity to purchase them elsewhere while waiting. At the time of writing, I have not yet received the refund. I will update this review once the money has been credited to my account. I am extremely dissatisfied with this experience. If a retailer cannot fulfil an international order due to documentation issues, customers should not have to go through this process after payment. Based on my experience, I cannot recommend Swiss Time House for international online orders. I expected a reliable purchasing experience, but instead I received a cancellation and an uncertain wait for my money to be returned.

I did place an order online with a store pickup option, and i was kept in dark no updates no acknowledgment whatsoever. i went to the store after 4 days and the store said it's out of stock and you should have received an email which never happened. its been more than a month that i have been contacting the customer care and no response even on the refund of the money.

⚠️ BE VERY CAREFUL BEFORE PAYING — READ THE CANCELLATION/REFUND TERMS FIRST I placed an order with Swiss Time House and requested cancellation before the order was shipped. Swiss Time House acknowledged my cancellation request and issued a cancellation reference. However, I was subsequently told that because I used Snapmint EMI, the refund would be provided as Swiss Time House store credit, rather than being refunded through the original payment/financing arrangement. I specifically did not agree to store credit and requested a refund/cancellation of the financing obligation. Instead of clearly explaining the applicable policy, I was directed to contact support and the matter remains unresolved. My warning to other customers: before placing an expensive order, especially using EMI/financing, get the cancellation and refund process confirmed in writing. Don't assume that cancelling an unshipped order will automatically result in your money/EMI being reversed to the original payment arrangement. I am sharing this experience so other customers can make an informed decision before paying.

i paid money but didnt recieve my watch

I ordered Tissot watch for my wife. They delivered fake wrist watch because I am have been denied for warranty claim from Tissot service center mentioning it's fake. Thankfully I did this same day on delivery of watch. Now when I am asking to return and refund, they denied mentioning Tissot is premium brand and can not be returned

I had purchased a watch on discount using the snapmint payment method and the watch color came out to be different from what I saw on the website. I requested for a return and a refund as credit which I received after they deducted the shipping charges, however now when I try to make the purchase for the same watch but for q different color, I'm forced to buy on full MRP, which was quite pathetic. This is the case for any luxury watch I considered. Now I'm in a situation where I'm unable to purchase a watch which would usually have a discount from a boutique but for full price on their website. Their customer support was pathetic and did not do anything to support me even after explaining them clearly about the situation. Therefore I would never recommend anyone to purchase a watch from Swiss time house. The boutiques would be far better in this case

Don’t order from swisstimehouse website. I have ordered one watch from Amazon few months back for gift and i liked the watch and wanted to purchase it for myself. As it was not available in stock on amazon i ordered from swisstimehouse and that was the biggest mistake. I received the watch box was open no label no original packaging or now wrapping around belt or glass and multiple black spots around belt. Definitely not brand new watch. Manually repacked in one box and shipped it and now thay only offer store credit as refund so you have to buy another used watch from them. Let me see how this experience goes. I will update if i get any updates from them. I can say it because i have ordered same watch from two different platforms and have compared it. Avoid buying from them.

I had placed an order for a Casio Watch on Swiss Time House website on 15th Dec, 2025. When I checked the status on 17th Dec, 2025, it was showing that the product has been returned to the shipper on 17th Dec itself without leaving the origin city (ULOOR SERVICE CENTRE). I tried contacted them on WhatsApp, email and phone on 18th Dec, 2025 and they told me that it will be shipped again to me in 24 Hrs but it didn't happen. After a lot of follow-up then sent me a new tracking number on 23rd Dec, 2025. It waited for 2 days and checked the status on BlueDart website it is showing the same status that - Pickup employee is out to pickup the shipment. There has been no change in 3 days. I tried calling the BlueDart customer care and when I entered the Waybill number through IVR it gave a message that the Waybill number does not exist. Now I am in a situation where after paying in advance, I neither have the watch nor they are cancelling the order. I have been bought multiple watches from them in last 2 years but this time I have faced the worst experience as a customer. Their service is getting poorer day by day.