Print InnovationsReviews of swingdesign.com

I ordered a product from them. They took the money out of my bank account and refused to ship the product. They claimed that they wanted to confirm it was not fraud. Then they decided they would cancel the order and would charge me a restocking fee even though they refused to send the item. I would stay away from this company.

Incorrect tracking numbers, don't answer the phone, no accountability

I should have started with company reviews. They charged my card for about $4500, then started sending me emails from an account called No Fraud. There was no mention of this process when I started this transaction, it is a waste of my time and seems a bit onerous for a small transaction. Although my experience is not as bad as others, I still think it is worthwhile to post my experience.

They stole 250 from me, I bought a silhouette portrait 4 bundle from Walmart through swing design. I never got my package. They refuse to give me picture evidence my package was delivered they claimed to make several claims but they only did one as confirmed by UPS, their advice after lieing? Report it to the police. I hate this company and wouldn't recommend any one buying from them if you don't get it you're SOL. I've been dealing with this since November it's not almost January.

To say I am disappointed in Swing Design’s customer service is an understatement. I ordered a BN20 set while the sale was going on. The entire order was to be shipped out in multiple pieces. Unfortunately, the graphtec cutter was shipped while I was out out of town for Thanksgiving and nobody was available to sign for the package, so the cutter was sent back. Customer service decided it would be best to completely cancel my order and refund my order. I probably would not b e as upset about this if the price was the same, however, the price has increased $1500. When I emailed customer support disputing the cancellation, I got a tone deaf response. I then called customer support and it was like talking to a brick wall. I even said I have no issue paying for the items to be re-shipped. According to Swing Design, Roland is no longer offering that sale, and Swing Design has to eat the cost of the units they ‘oversold’. Not sure how that is my fault or my problem. I do, however, have a problem with abysmal customer support who takes the liberty of cancelling my order without discussing with me. The order will now cost me more money. There was ZERO offer of any kind from Swing Design. I am glad I have a graphtec catcher basket and absolutely nothing else to print and cut with. Fortunately, Swing Design said I am free to place another order with them. It was very evident from the calls and emails from them that they do not care about their customers, so I will certainly never give them my business. If you’re looking for a printer I would highly consider going elsewhere because the customer support is pretty atrocious.

Update 12-24-2024 Well , DTF Station/AA Print supply finally decided to send me a replacement printer, however I had to pay for it to be sent back on my dime, Plus I had to return the Printhead I recieved back , since I was getting a new replacement printer. It took me over 3 weeks to get it and I had to hunt down where it was and call to see when it was due to be delivered. No one contacted me. So I finally recieved a replacement printer on friday 12-20-2024. I literally just took it out the box this morning 12-24-2024, this new printer I recieved will not shut off at all, the front button will not shut off unit the way it is supose too, The only way to shut it off is by way of the power button on the back of machine.So I have not install anything like the Ink or new paper roll I paid for I just had to send another email to DTF station/ AAprintsupply yes today , hoping after the Holidays I will get help. or Finally get my money back. I am truely trying to work with them to get this situation taken care of , Now I am doubting weather I should continue to do so. Update : 11/20/2024 My printer has yet to be fixed. I have requested help from Swing design XCover , DTF Station (AAprint supplies) also been on Dicord. All I am getting is ignored. no one has contacted me at all. I paid for the the maxium extended warranty and they are not honoring it. I was told my Jeffery j. from (Swing design) that the extended warranty I paid for doesn't typically cover full replacements, only the components. Well if all the dang components inside the printer is what makes the Printer work and all of them need to be replaced , isn’t that the same thing as a printer replacement! I purchased 2 printers on July 29, 2023. One was mine and one was a B.D. gift to my sister. I have been trying to get my Prestige A4 DTF printer replaced since September 28th 2024 - it is now November 20th 2024/ this printer is faulty. I have done proper maintance daily / weekly and monthly. I would highly suggest if anyone is looking to buy the Prestge A4 DTF printer - DON"T WASTE YOUR $$$$. because when and I mean when at some point you need help fixing it , you will not get what you paid for , if you still have the extended warranty. I have reached out again today November 20, 2024 to both Swing design by email , discord DTF Station on line and AAprint supply ( known also as DTF Station) by email, I have yet to hear from anyone. My patience is now running Thin and my husband and I are thinking of doing the one thing we were trying our best to avoid doing. ---------------------------------------------------------- I bought 2 Prestige A4 DTF machines , from Swing Design” one was a gift for my sister and the other one was for me July29,2023 bought the extended warranty for both. My sister had issues with her machine straight out of the box and she had to jump through hoops it get it fix, she winded up having to return the machine and they sent her a whole new one. However the new machine was doing the same things the first one was doing. She again called - she never got the satisfaction of a having new working DTF printer. Jump to me in September 2024 My machine just stopped printing . The ink Lines and dampers were changed a month prior and worked fine then in September the waste tank pump wouldn’t pump, and the line broke and spewed ink ever where in machine -twice . Now my printer just clicks won’t turn on from the front. I was told by AASupply that I needed a new new replacements parts. that cost about $500.00 or more , So I contacted swing design Clyde warrenty and now I’m having to fight to get a year old DTF printer fix ! I gave them everything I had on the issues I sent pictures/ a video / make / and serial numbers and now they are asking me to send them a Quote from a authorized dealer to show how much it will cost. When I gave them everything I was told to give them. This is down right ridiculous to have to go through all this trouble just to get a DTF printer fixed that is under warranty !

scam company. I bought a 2k dollar machine that doesn't work. no service no returns no exchange. complete scam company stay away!!!

Don't purchase!!! I heard that the Sawgrass 1000 was a good sublimation printer; so, I purchased one from Swing Design, for over $1,600. It arrived promptly. However, upon setting it up; I was unable to register to the print mate software. I kept receiving an error. I spent 2 days and countless hours troubleshooting. On day 2, I called tech support for Swing Desin. I was informed that I had to contact Sawgrass and couldn't return this useless pos! In addition, the ink runs out during setup; to force you to purchase their $300-$400 + cartridges. ***Buyer beware***