SwimmingReviews of swimmo.com

Unusable product. Constantly having to do reset. The pulse/HR feature just does NOT work because it s wildly inaccurate - it reports HR way down. While swimming it will miss laps whenever it wants. Sync with mobile app works half of the times because teh app either does not find the phone or the phone is stuck and needs to be reset. Integration with Strava does not work at all. The worst part is customer service. They are are arrogant, petulant, rude and unhelpful. For $200 save yourself the trouble and spend the money at the liquor store you will be happier.

Lets see, what are my issues with this watch. 1. Doesn't provide a set workout. It does laps, but trying to analyze after a swim is impossible... I think the set of 100's I did are laps 40 - 100 on the watch. 2. Requires very strong hitting to get it to realize you want it to start. 3. Cannot get it to sync with phone app very well. It takes 4-5 tries. 4. Cannot read it at while swimming. 5. Cannot get two complete swims before a charge. Basically, swim, charge and swim again. 6. Lack of usable documentation. There is no real users guide to help you determine why you would want to use a particular function. I still don't know how to use a goal properly. This was supposed to be a swimmers watch. All the videos I watched had people so pleased. But reality check, who goes on their phone before a swim to set up a goal. Especially if you read #3 above. I want to get in the pool, get my workout done and be able to see how I did on the set of 200's. Wait, can't do that, see #1. I had such high hopes with this watch, but I'm completely disappointed; think I'll go to a garmin swim.

Thank you for my watch...:))

Buyer Beware. I placed an order yesterday at 4:18pm and at 4:21pm upon receiving the order confirmation, I decided that I did not want the watch, due to poor reviews on customer service and lack of general information on the website. I was told some bogus answer that it already had shipped. Highly impossible. There is no Q&A about returns/refunds, that it is shipping from Poland, the wait times for a refund or return, and even at most basic steps or instructions for refunds. Terrible customer service, I would recommend a new strategy for customer service instead of marketing videos, thankfully, I have an American Express. If they do ship the package it is being refused. Good luck getting your watch back Swimmo.

I would like to give this watch a zero rating. It never gives me accurate distance. Very frustrating when you're training for an event. Several times it hasn't synced with my phone at end of workout. While swimming, the screen would change to a different screen. At times I had to tap and tap many times to get any response on the screen. Horribly frustrating watch! I was told by customer support to check the faq. I read the online manual word-for-word. None of these issues were addressed.

I am an avid swimmer, swimming between 1-3 miles a day (open water and pool). I bought a swimmo ''watch'' to track my mileage. I was so hyped and excited (and even supported their Kickstarter campaign). So, there I was, with a 200$ watch and looking like a complete fool trying to activate the thing in the water. I had to tap so hard for it to activate, and even then the watch is confused. During swimming, it would stop itself and after swimming, it would not stop. Occasionally it did not track at all which is especially distressing after a big swim or an Alcatraz swim! I tested it for 4-5 days but the watch was clearly defective at the most basic level. I contacted swimmo and they were instantly rude and hostile. They told me I was wrong and was using it improperly (even though I had made no comment about how I was using it). I contacted Mateusz Heleniak, the CEO directly (looking for some sanity) to tell him how much of a fan I was, how I admire and support thier mission but felt that the watch was not ready for launch and was putting his company at risk. I could see that he read it (on facebook messanger) but he chose not to reply. I went back to Swimo support while still well within my return period and warranty but they completely froze me out. I tried to contact them via e-mail, facebook, linkedin, calling and even Angellist. I was being super resonable and polite with them, I couldn't believe how they were treating me... especially someone from such a niche community. I knew they were getting my messages, so I guess they made a conscious choice to avoid my messages. All I was asking for was a refund to a clearly defective product (well withing my warrantly/return policy!) Perhaps if they admitted one fault, there would be a domino effect? Anyway, I never heard from them again, and I'm starting to beleive that swimmo (as a company) had good intentions initially but it's essentially a scam now. It is a start-up after all. Very very disappointed. I was really rooting for them. Unconvinced? I was too. Check out thier unboxing video... the comments are disabled. Not a good sign. The watch is also not to be found on amazon, the comments would be too scathing. They only advertise their own in house 'customer reviews', which is essentially lying. Super sad. I feel totally robbed and moreover, it creates a distrust market wide between customer and grass roots start-ups. You launched too early guys. EDIT: The watch took way longer than 14 days to even arrive let alone test. The fact remains that it doesn’t work. Daylight robbery.

All the parameters are not accurate (Swimming pool length,Heart Rate and etc...). Don’t buy this watch. The Swimmo watch feel like a prototype. I used with this watch 6 months!

Three weeks on from my review and them promising to contact me via email to resolve. They haven’t and its still a problem. really disappointing. 😔