SwiftqueueReviews of swiftqueue.com

complete junk , for some reason it thinks i am in Ireland . this is the state of our NHS

This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!

Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly refreshing and noting available! Ridiculous system!

Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to the start page. It doesn’t present the information you need to make a choice. The lack of blood tests is probably not SQs fault, this maybe down to Havering GP services. However, SQ is just such a badly designed system.

This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably hasn't seen a software update in ten years. It's also not fit for purpose. For example, today I can't actually book a blood test, as the only appointments showing are hours away from where I live and the list refuses to update with locations near me. On other days you have to endlessy scroll through a very long list, which only shows in alphabetical order of the pharmacy name. Location doesn't work even though enabled in my browser. The map doesn't work. I could go on...

Cannot give a zero star review, so they get absolute minimum. Think on this. Having to give your passport or driving licence just to arrange a blood test! That's the insanity of swiftque - a complete joke of a site. I'm guessing it's all down to the insane online safety bill brought in by that traitor Starmer. How naive to expect to arrange a simple blood test through your doctor - suppose the GPs want to keep more of their 150k+ salaries, so stuff the patients - they no longer matter as it stops the gp buy another jag! You then have to take a photo of your passport - good luck if you don't have a passport or a driving licence, good luck if you struggle keeping your hand steady - remember all of this is just to book a simple blood test! Then you have to wait up to 3 days, just to have the photo rejected, because the AI cannot read characters on a 4k picture! Then you get a tel num to ring, but because the site was designed by an infinite monkey cell, you are stuck on the phone for over an hour! As a former software guy for a living, the entire team needs firing. There is NOTHING good about this joke of a site, and I dread to think how much tax payer funds were wasted over this. ALL of this labour party fault

I tried to register but the system asks for a medical card number rather than a NHS number which everyone uses now. My medical card was issued in 1977 and their system does recognise it. I have tried to register a contact form but the syatem just d.oes not work. I'm afraid Swiftqueue is hopless. Can someone ring me to explain how I can register with them.

Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monopolies Commission ( renamed to Competition and Markets Authority CMA) After being given an appointment in 2 weeks time for a blood test, it has been "rescheduled" for a further 2 weeks. So a total of one month's wait for a blood test ordered by my GP. No explanation is given for the rescheduling. There is no channel of communication available to speak/email Swiftqueue to ask... a) why an initial wait time of 2 weeks for a routine blood test ( it used to be a walk in service, with waiting time average 20 mins max ) and ....b) why does a scheduled appt. need to be rescheduled? How can Swiftqueue be made accountable ? Are we funders of the NHS not entitled to see the Terms of Engagement / Service that Swiftqueue is required to provide?