SwiftqueueReviews of swiftqueue.com

I resent having to share private and personal information with this bizarre, useless service for the purpose of booking a blood test. This morning, feeling too unwell, I tried to reschedule - not possible. No phone number's available, no help at all on this stupid website that should be renamed to remove Swift from the title. This is where vital NHS funding goes, to this private profiteering waste of space.

It is a scandal that this company takes NHS funding. It is not capable of providing a working booking system and just wastes the time of patients and staff.

This company is a joke that is stealing NHS money for a not-fit-for-pupose system. I can't believe whoever thought this was a good idea. The system simply doesn't work to the basic level- yet someone has the audacity to put this as a system used by vulnerable and sick people. It's a disgrace. I really wouldn't advise you give this company ANY of your data, if they can't get a simple booking system working, how will they protect their servers from attack?

The name is a joke right? It is anything but swift. It does not queue. A bigger problem, but we are witnessing the decline and inevitable death of the NHS, and organisations like Swiftqueue Technologies are symptoms of the disease. Just a few months ago, I could walk down to my local hospital, take a ticket, sit down and get a blood test. I could literally do this the same day as the GP gave me the form. Sure there would be a bit of a queue but there was a team of skilled and friendly phlebotomists who would work their way through. The system worked, it was flexible, efficient and quick, one of the few services left in the NHS that was worthy of praise. Then the NHS decided to squander my taxes on the awful service provided by the laughably named Swiftqueue Technologies. I have just received the form, before April I would have walked down this afternoon, but now I must use 'Swiftqueue'. And this is how the experience goes Select hospital Select blood test Get told that the earliest appoint is in a week. So that is a massive downgrade. So select a date and time, but now it wants me to create an account. So do that, only be told that I have to select another date and time because the one previously selected has gone. So it isn't a QUEUE then is it! So do that, but the 'Swiftqueue' servers are so slow, that this selection has gone to. Round in circles several times until I finally have an appointment. Genuine question - before April, patients could just turn up and be seen. Now it takes 7 days to be seen, why is this - have some of the phlebotomists be sacked, or are they now sat twiddling their thumbs with little work to do? The NHS should be spending my taxes on medical staff not squandering it on useless systems like Swiftqueue. Analysing the name Swiftqueue It is not Swift It does not implement a queue So suggesting a name change to Sluggishfreeforall

Drop-in at Horsham Hospital was replaced by a simple booking system which worked. THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with this unknown company called 'Swiftqueue' before a booking can be made, but the application process also requires sharing far more personal information than is necessary, or than was previously required. ALL of this information is available to the NHS via the blood test form issued by the GP - so why do SwiftQueue (an American company) need it? Having suffered from identity theft in the past, I was unwilling to do this. There is a telephone number for those unwilling (OR UNABLE) to use this system - but guess what ... they don't answer the 'phone!

Utter useless process. What is wrong with you guys who install systems that take us back to a totally inefficient blood test facility at Horsham Phlobotomy service. I could until recently walk in, timed right it was in and out - otherwise a 10-15 minute wait. Now I have to wait days until availability shown on website so due to being away I cannot get tested before my consultation so that will now be a waste of time.

There is a swift queue clinic inside our local GPs at evergreen surgery. My personal advice would be to wait and have a proper nurse take your bloods from your GP clinic. I have always found the ambience in the Swift Queue clinic to be quite amateur and unprofessional. Every person I have met there has very little to basic English and I always come away with a badly bruised arm. The first thing you will notice when you walk in is someone dressed like they've just walked off the street sat on a waiting room chair with a face like a robbers dog clutching an ipad asking "Yeah Whats your name?" "Ok then take a seat yeah" No smiles, no pleases no thank yous, just an even more miserable dynamic for anyone relectant to be there in the first place to wonder if perhaps they should go elsewhere . I would guess that these are not medical people at all and that they have just done a simple 2 day phlebotomy course somewhere. Medical professionals tend to have a bit more tact and diplomacy and a better bedside manner. These people in my opinion do not. Judging by the other reviews here, I can see my suspicions were correct and that I wasnt being overly sensitive. This I feel is one money saving government experiment which will not end well.

This website is a completely useless time waist and the worse thing is their customer service. After an appointment was turned down by the St. Vincent's Hospital because of allegedly presenting a "wrong Form" from another Hospital which was always valid I was refused any help from the "booking website" Swiftqueue. The answers of the customer service agents Tahreem Zunash, Luke M and Mary Flanagan where simply useless, a waist of time and actually an insult. Shame on them. Please do not use this broker/booking service. Try always to talk to the Hospitals yourself. I still do not have a suitable appointment for a blood test.