SWEnginesReviews of swengines.com

The customer service people hang up when they can't answer a question. It happened 5 times in a row. At first I thought it was phone trouble. I asked repeatedly to speak with a supervisor. No one had any problems with hanging up because there is no recourse or penalty. Who can I complain to... NO ONE. It's been months since starting this process. They sent an engine that was not worth it. My certified BMW mechanics refused to put it in my car. Their words were this engine is really bad. Some one came to pick up the faulty engine. SWengine never emailed me the "Bill of Lading" so they could not take it. My mechanic shop is charging me for storage space now. My car (BMW X5) and that really bad engine has been in there there location since FEB. No help or response from SWengine. I wonder how they're in business. It's mind blowing

SCAM SCAM SCAM SCAM SCAM!! Do not ever recommend!! This is the shadiest “company” I have ever dealt with! Don’t waste your precious time or hard earned money with this scam of a company! Customer service is a complete joke… they are either the most incompetent people or just the shadiest!! They owe me $1200 for a labor warranty claim. I may have to file a lawsuit since this shady company refuses to send my money, refuses to give any information about the owner, president, management or any contact information. I don’t know how they keep getting away with this! Check other reviews, they are all similar. It’s a huge problem! SCAM SCAM SCAM SCAM SCAM SCAM SCAM

If there was a way to give them a zero star review, I would. They sent me a motor that looked like it had been sitting outside for 10 years. Replaced the plugs, coil packs and exhaust manifold studs on the engine already. Truck idles rough so I took it to a shop. They’re saying it’s most likely a bent valve in cylinder 4 and when I called about warranty they said it’s not a major component on the motor and would not be covered. This is after they hosed me on the core charge because it would, “cost too much to ship it back” so they let me keep the core without refunding me the core charge like they were doing me a favor. DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS. I had asked to speak to a manager and was disconnected immediately when they transferred the call.

This place is a scam. Sold me a used engine with 60k. The engine was totaled and had 185k on it. Told me the only way to get reimbursements for the labor was to order a replacement instead of a refund. New engine came with no information. When I called for the reimbursement, they said they can’t be cause I didn’t send in the warranty. Checked me email and they never sent one for the replacement engine. After numerous attempts at speak with a manger, I’ve come to the conclusion there isn’t one. Apparently managers are in a separate building from the people that answer the phones. When they transfer it automatically disconnects the call. Numerous requests for a manager callback. Months later I’ve never gotten a call nor an email from any manager. I’m now I. The hole $7000 because of this scam.

These people will say anything to get you off the phone. They shipped me a way older motor than what I was told on the website, no paperwork on how to activate the warranty, They lied about doing quality control on the engine as it was never in their possession. Having all sorts of problems with this motor. Terrible customer service, Terrible quality.

I ordered a motor and everything seemed good until about week 3 and there was no communication. I called in several times and got its being shipped today from California. Didn’t ship called back again it’s being shipped this time telling me it’s coming from North Carolina. A month and half after ordering it arrives. Needless to say it was a today POS the motor had JB weld all over it and was unusable. Called warranty department where they had the motor picked up no problem. Now two weeks later there now saying the never got notification the engine was picked up and they would check on it and send me an email by the end of the day. Needless to say I’ve been on hold for over 45 mins this morning to see what’s going on and to find out where my refund is. BUYER BEWARE !!!!! They are helpful until there is an issue!

BUYER BEWARE!!!The buying process was easy and amazing. Shout out to Lisa. It goes to pieces after that. I got a drop-in motor with 54,000 miles that had no valve cover gasket and had to pay extra to have that fixed. THANK GOD for a great mechanic! WARRANTY DEPARTMENT has ignored all emails and has dodged my calls for 2 months! This motor uses more oil than the one I replaced. I didn't want to speak ill. i just wanted my money back!!

we installed engine in a 2010 chevy silverado 5.3l lasted only a few months. we called to get it warrantied in took about two weeks for them to send another engine after install engine spun over with an internal knocking sound never cranked. cannot get anyone on the phone to resolve the situation have tried multiple times. they will not respond terrible company and customer service. we are a repair shop left holding the bag on this engine. we are going to take care of our customer, BUYER BEWARE.